Notes

Hi Arindam,

Thank you for your valuable time over the call.

We understand that you have received a damaged product 'HIMALAYA Clear Complexion Brightening Body Lotion'.

We're sorry for the trouble you had to go through.

We’ve received the return request you had placed for 'HIMALAYA Clear Complexion Brightening Body Lotion' on with order ID: OD123522211289069000.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.

No worries, this shouldn't take more than 24 hours.

We assure you that efforts are being taken by our seller community to make your shopping experience a delightful one.

Once the status will update the seller will work towards fulfilling your request and you will get an update with more details through an email and SMS.

We would like to thank you for your understanding.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

Have a great day.

Arindam, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.






Hi Brij,

Thank you for your valuable time over the call.

We understand that you have received a damaged product 'Godrej 185 L Direct Cool Single Door 4 Star Refrigerator'.

We are sorry for the trouble you had to go through.

As requested by you, a return request has been created for the order, once the courier service provider picks up the originally delivered product, a refund of ₹ 12387/- will be initiated.

You’ll receive an email and SMS informing you that your refund has been initiated. After that, the money will be credited to your original payment source within 05 business days, as per standard banking procedures.

Please keep the item along with accessories and tags packed and ready for pickup in the original product box by December 17, 2021.

Also, once you hand over the product, remember to collect the acknowledgment receipt.

We assure you that efforts are being taken by our seller community to make your shopping experience a delightful one.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

Have a great day.

Brij, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Incident Id - IN2112071717095544850


=============ring1
We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We're writing in continuation to our previous email.

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We will try to get in touch with you again after 04 hours.

the customer received a wrong product//expiry date is mismatched as per the product page/
sell was ok///
contact number : xxxxxx3200
reverse pickup address will be same//
packaging material is available///
customer wants replacement//



the customer received a damaged product///
sell was not ok///
contact number : +91xxxxxx5742
reverse pickup address will be same//
packaging material is available///
customer wants replacement//


replacement

the customer received a different product///
reverse pickup address will be same//
packaging material is available///
customer wants refund//

=======

Hi,

Thank you for your valuable time over the call.

We understand that you are facing issues with your product ''.

We're sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by February 05, 2022.

We request your kind patience in this regard.

We do want to keep you as a happy customer for a long time. Your satisfaction is our primary concern.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

==================

We're writing in continuation to our previous email.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

Have a great day.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
======


================1st

The call is not connected ///hence keeping for follow-up for 02 hours//1st attempt//
not reachable
no voice from cx side
=====

IN2112061229457073848

dup

information already shared to cx in given
Incident Id - IN22020211474439259839
hence duplicate close

the customer already talked over the call in the given
Incident Id - IN21080516413538506278
hence duplicate close

===============================
As we have checked and found that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund-related updates to you via email.

Updating your email address is really easy and takes very little time.

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both new and old email IDs to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

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Hi Sarika,

Thank you for your time over the call.

We understand that you are facing issues with your product 'Optify Monthly Disposable'.

We are sorry for the trouble you had to go through.

As per your telephonic conversation, you have confirmed that your issue has been resolved hence we are closing the case.

We'll always do our best to make sure that you have a great shopping experience.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

Have a great day.

Sarika, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

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