Notes

Wonderful Morning !❤️ Thank you for contacting Xfinity Chat Support. My name is Shiwal and may I know the first name and last name of the awesome customer I'm as assisting in and please feel free to share your concerns
**************Assurance************
Now please leave it on me, you have reached out to right person. I will completely take care of this issue get yourself relaxed now.

I also would not like to miss my show either, I understand how frustrating it can be when we are paying for the cable services and not able to use them. I will take care of this issue now be assured for this.

Thank you for taking this to your attention that your internet is not working I am really sorry for the issue you have faced due to not working of internet. I am also an Internet user so I understand how important it is for internet to work.
********************analyzer*********
I would recommend you to download Wi-Fi analyzer from the play store. This app will automatically scan the networks in the vicinity and suggest a channel for best speed. Once Identified then we can configure the same in router
I would request you to please download ‘Netgear Wi-Fi analyzer’ from play store on an android device. It would help us in understanding the network around your house.


****cable box**
May I please know the serial number of the cable box with which you have the issue?
May I please know the model of remote, it will be located on the back panel of your remote inside the battery slot.

It seems that remote is faulty as it is not able to pair with cable box. In that case if you want I can ship the new remote to you or you can visit nearest Xfinity store to get new remote. Replacement will be free however you will be charged $5.95 for new remote shipment.
****************MODEM************
Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.
Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you.

Just to heads up, it is normal for an electronic device like a modem to wear out after 2 years since it's continuously used and accumulated static. The functionality is at peak within 1-2 years and decline after that.

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start
If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page
***********Payment Arrangement**
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.
**************outage*****
For now I am going to update your number and once the outage will be fixed we will inform you through text message. Please let me know any of your suitable contact number to mention?
For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.
*****************Verification************
To get going I need to verify you >>>> for the security of your account. Please let me know if you have the access of contact number ends with ....?
Perfect, please let me know a six digit code sent on contact number ends with .....?
To get going I need to verify you >>>> for the security of your account. Please let me know the last four digit of your SSN to verify?
To get going I need to verify you >>>> for the security of your account. Please let me know the last four digit of your stored payment method?

**************Mobile sale************
As you are our valued customer . I can see that your account pre qualifies for Xfinity mobile also you are able to add two or more line and. Would you mind me sharing the offers?
You will get $200 visa prepaid card on BYOD and $200 visa prepaid card on trade in + new purchase also $400 on Samsung mobile, how does the offer sounds to you?