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Action: cmb sms sent
comm: na
Issue: no query
action: na
comm: na
Issue: na
Action: na
comm: cx drop the call
Issue: no ringing
Action: na
comm: no response from cx side// after giving 3 warnings, call drop from my end/
Issue: no ringing
Action: na
comm: no response from cx side// cx drop the call/
Issue: language barrier
Action: mail id shared
comm: ask to mail us
CANCELLATION:-
issue- cx want to cancel the order
action- info shared
comm- ask cx refuse at the door step//cx agree
issue- cx want to know why was my order cancel
action- info shared
comm-order cancel by technical issue
REFUND STATUS:-
Issue: cx want to know about the refund//
Action: req raised//rrn sms sent//
communication: UTR number shared //ask cx to coordinate with bank also //refund initiated on--
Issue: cx want to know about the refund//
Action: req raised//
communication: refund done//ask cx check his bank account//cx agree//refund initiated on--
PRODUCT AND SNAPCASH:-
issue- cx want to know product details//snapcash
action- info shared
comm- info shared to cx related to product details//snapcash
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