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As per DC feedback taken. Hence 02 response shared
Customer has less than 5 orders. Hence only feedback shared
As per customer history processed a coupon of FOODLOVE-IFHJD of Rs 123
As per DC processed coupon of FOODLOVE-LSJAHT for worth Rs 125
As per DC processed coupon of FOODLOVE-LSJAHT for worth Rs 125 by previous agent hence 02 response shared
As per DC processed refund of INR 123
As per DC processed refund of INR 123. Hence 02 response shared
Customers are linked to high abuse. Hence only feedback shared
Customers are linked to high abuse. Hence 02 response shared
Asked for an image to validate the issue
Customer denied for sharing the images.Hence only feedback shared
Issue reported post 5 hours.Hence feedback shared
Issue reported post 5 hours.Hence 02 response shared
Issue reported post 24 hours.Hence feedback shared
Issue reported post 24 hours.Hence 02 response shared
Customer received order from Dominos. Hence only feedback shared
Customer received an order from another restaurant. Hence override the DC feedback shared
Compensation already provided of Rs 123. Hence feedback shared
Customer concern is unable to be understood. Hence feedback shared
Customer order already replicated. Hence only feedback shared
Igcc time mismatch hence not ran Dc only feedback shared with CX.
Igcc time mismatch hence not ran Dc only feedback shared with CX.02 response shared
As per system recommendation processed a coupon of FOODLOVE-UDHIDS
As per system recommendation processed a refund of Rs 125
As customer received zomato tapping hence only feedback shared
Customer issue was regarding price Hence moving ticket to Delta
Already 2 responses have been sent to the customer . Hence moving this ticket to Portal L2
Customer is asking to close the query. Hence closing the ticket manually
After sending 2 responses the customer reply has come thanks. Hence closing this ticket manually
Override the DC because the customer shared an irrelevant image. Hence feedback shared
Override the DC because special instructions are not mentioned. Hence only feedback shared
Override the DC because the item was not ordered by the customer,which customer was talking about.Hence only feedback shared
Override the DC because the price of the item for which the customer is talking is zero. Hence only feedback shared
Override the DC because customer talking about the cutlery in VOC.Hence only feedback shared
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