Notes

Maharlika hotel, Good afternoon! This is Charles speaking, How may I help you?
You sent
Sure Ma'am! but first, May I have your name please?
You sent
Ok Ma'am so now I'm gonna spell your surname using phonetic alphabet. Is it?
You sent
Thank you Ma'am, May I know the exact date of your arrival? And for how many days.
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What type of room do you like to reserve Ma'am?
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Thank you Ma'am, just give me a minute, let me check if we have deluxe room available on february _ . Yes, a deluxe room are still vacant on February _. Do you prefer a room with the view of the swimming pool madam?
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Ok Ma'am, so your Deluxe room will be 3,500 thousand a night including the breakfast in our Restaurant, is it ok?
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What kind of payment methods you prefer Ma'am?
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Ok Ma'am, Now I’ll need your credit card information to reserve the room for you. What type of card is it?
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May I know the name of the card holder mam?
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And the account number mam?
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And the expiration date mam?
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Alright Ma'am Nonato your reservation has been made.
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So Mam Nonato, now I am going to repeat your reservation, You like to be checking in on xxxvand your checking out date is xxx. You prefered deluxe room with a view of the swimming pool. Room rent is 3,500 pesos per night which included the breakfast in our hotel.
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Anything else mam?
mam do you have a guarantee letter? can you please send to us mam?



Check in Procedures

ME: Good morning maam! Welcome to Maharlika Hotel, How may I help you?
GUEST:
ME: Certainly! Have you done the reservation process or are you a walk-in guest?
GUEST:
ME: May I have your name ma’am?
GUEST:
ME: Okay! Thank you for that information Ms. LAST NAME,
Can I have your confirmation number and your valid ID please
GUEST:
ME: Alright, upon checking we have a reservation under the NAME and your staying here for NUMBER OF NIGHTS from DATE to DATE at KIND OF ROOM SMOKING/NON-MOKING ROOM is that correct?
GUEST:
ME: Great! Can you please sign our arrival list for today? Sign
: Thankyou very much, and this is your reservation form, Can you please make sure that all information is correct before signing at the bottom.
: Thankyou ma’am
GUEST:
ME: Thankyou ma’am. I would like to inform you Ms. LAST NAME, that your total amount is P___
:Price room rate P___
:Incidental charge P___ which is refundable upon check-out.
:How would you like to settle your bills ma’am?
GUEST:
ME:
GUEST:
ME: And this is your key card, you’re in room 716
GUEST:
ME: Do you need help with your luggage?
GUEST:
ME: Ms. LAST NAME, this is NAME OF THE BELLMAN our bellman for today and he’ll be helping you with your luggage.
: If you have any problems, feel free to call the front desk, just dial 7 to connect at the reception. I’ll be here until the evening
: Thankyou ma’am and have a good stay .