Notes

Amazon Script email blasting


Thank you for calling Amazon
This is Sarah Doughlas, How may I help you?
Cust --- I RECEIVED A CALLED OR MESSAGE
Okay! but Before we proceed further plz verify your name and your mailing zip code so that i can help u in a bettr way...
Cust--- Okay!
Okay! please hold the line so i can check in my system!
{Put the customer on hold for 2 mins}
I can see in my system, That you had made a purchase of Apple MacBook Pro laptop amounting to $1499. And it will be delivered to you by tomorrow at your address that is 49 Arcadia Ct, Albany, NY wid the zip code12205.
Cust-- I have not made any purchase.
Sir/Mam, I can see , we have sent you a verification code on your registered cell phone number before authorizing the transaction for the purchase. And you have succesfully authorized it then only we have proceeded with your order.
Cust-- I have not authorized any transaction.
In that case sir/mam, I need to run a full security check on your amazon ID to help you with the issue. (if the cust says that i dont have an amazon ID then say "Then somebody else created an id under your name and they are using ur information and misusing ur identity and these people are hackers they can do anything"
Cust--- Okay!
Okay so Can you please hold on for a while I run a security check on this amazon ID?
Cust--- Okay
{Hold for 5-10 Secs }
SIR/ Mam, We ran a complete check on your amazon ID and this account is being accessed from multiple locations as well as devices. YOUR AMAZON ACCOUNT WAS ACCESSED FROM OHIO, NEW JERSEY, New york AND Texas. We have also noticed that your account was accessed from multiple devices.
So, I would like to ask you that---
2- HAVE YOUR EVER SHARED YOUR ACCOUNT DETAILS WITH ANYONE ?
3 ON WHICH DEVICE YOU MOSTLY USE YOUR AMAZON ACCOUNT ?
4 SO DO YOU CONNECT YOUR COMPUTER LAPTOP / CELLPHONES TO THE PUBLIC WIFI ?
(After customer answers your que.)
ACTUALLY THE PUBLIC WIFI ARE NEVR SECURED SO ANYONE CAN EASILY ACCESS YOUR INFORMATION AND IT CAN INFECT YOUR OTHER DEVICES AS WELL AS YOUR HOME NETWORK .
fradulent order that was not authorized by you. Let me go ahead & help you to cancel the order. plz wait and let me see if i can cancel the order from my end...... wait for 15 to 20 secs....sorry but im not being able to cancel the order from my end because it is a pre authorised transaction and we have received the details of 2 master and visa cards cards 1card starts with the dight 4 and the other with the digit 5 so can you plz me that do you have any cards withese 2 digits...if yes then
In order to cancel your pre-authorized transaction, we need to patch your call with the bank. They are the only one who can help you to stop that transaction to get debited from your bank account. but before that i need to ask you that do you have sufficient balance in your account i.e $1499 to cover up for this laptop? (if the cust says that is none of your concern or i dnt wnt2tell u then say, "sir im asking you about your balance becoz if you have sufficient balance then your money will be deducted within 2 to 3 hrs of time thats why im asking you"

Cust--- Okay!
so let me connect you to the bank
Okay sir, I will now patch your call to the bank but before that can you please take your debit card in your hand that is registered with your amazon ID?
Cust----- Okay
Thank you sir! Do you see any 800 number on the back of the card?
cust ---Yes!
Can you please help me out with that?
cust--- XXX-XXX-XXXX
Thanks sir/Mam. I will now patch your call to the bank & please follow the IVR in order to get connected to the banker. And please make sure that when you talk to the banker, please do mention the issue you have with your amazon ID & inform that we patched your call to them to get your issue resolved. If you dont do this they wont be able to fix your issue.
Thanks sir/mam. I am connecting your call now. please follow the IVR.
[Call the number given by customer, make it conference call & stay on mute. once the call about to get connected to the banker, call the closer]