Notes

What is BlockFi?
BlockFi provides financial services to individuals and businesses worldwide and in all 50 U.S. states. Our offerings include interest-earning accounts, low-cost USD loans secured with crypto and fee-free trading.
Why BlockFi?
BlockFi offer the best rates, most flexible structures and highest degree of security available in the blockchain lending ecosystem. Additionally, we operate within regulatory guidelines at the federal and state level in the United States.
The BlockFi team has decades of experience in consumer lending and financial services. BlockFi is the only independent lender with institutional backing from investors that include Valar Ventures, Winklevoss Capital, Galaxy Digital, Susquehanna, Akuna Capital, Fidelity, and some of the biggest names in the space.
How to fix BlockFi Login Issues?

Getting looped back to the Login screen after entering credentials:
If you’re being looped back to the Login screen in the app after entering your email address or password, it’s possible your phone’s default web browser is blocking cookies. These cookies are required for a successful login via the mobile app.
Please use the instructions below to ensure your web browser is NOT blocking all cookies.
1. On your Android phone, open the Chrome app.
2. At the top right, tap More
3. Tap Settings.
4. Tap Site Settings > Cookies.
5. Turn Cookies ON.

Login button is not working or the app is crashing during the login process:
To troubleshoot these issues, please try the steps listed below. This will ensure your device’s cache is completely cleared and you’re using the latest version of the BlockFi app.
1. Delete the app from your phone’s settings: Settings > Apps > App Info > BlockFi > Uninstall
2. Shut your phone down completely and restart it
3. Download the latest version of the mobile app from the Google Play Store
4. Try logging in to blockfi sign in
If the problem persists after trying the steps above, please contact a BlockFi client service representative. You can do so by clicking the Chat icon on the bottom right of the page.

Can I set up a business/corporate account? How?
Yes you certainly can! Business accounts require more documentation than individual accounts.
Open your business account through Blockfi login official site, and once submitted, a member from our compliance team will reach out with next steps. At the first screen you'll need to enter your personal Legal First/Last Name, but the second screen will prompt you to select Business Account!

Please note a few things below when opening your business account -
1. If you have an individual BlockFi account, a different email address must be used for your business account.
2. In the first stage of the onboarding process, you will enter your individual information and then be prompted to select 'Business' account where you will upload all necessary documents and business information.
3. Please kindly allow 5 to 10 business days after submission for our team to review!

Is it compulsory to complete KYC of BlockFi Login Account?
‘Know Your Customer’, or KYC, is a standard practice for companies that offer financial services and is an important layer to prevent money laundering activities and eliminate bad actors on the platform.
BlockFi holds itself to the highest standards and takes Compliance very seriously in order to provide the best services to our customers.
How do I enable 2FA on my BlockFi account?
• Published September 9, 2020
To enable 2FA on your BlockFi account, login to the client dashboard, click on your name at the top right of the screen, and select ‘Profile Settings’. Next, click the “Security” tab and navigate to the “Two-Factor Authentication” section. Click the “Enable 2FA” button to get started. Follow the step-by-step instructions to complete the process.
1. Using the Google Authenticator app, please scan the following QR code or manually input the Authenticator token code.
2. You will then see a 6 digit code in the Authenticator app, labeled as BlockFi, with your account email in parentheses. Google Authenticator will generate a 6-digit BlockFi verification code. A new code will generate every 30 seconds.
3. Input the BlockFi verification code from the Authenticator app into the Enter One Time Code field.
4. Click Next.
5. Write down the recovery code that can be used to recover your 2FA login. Do not save this onto your computer. BlockFi can also reset your 2FA code if you ever lose access to your device.
6. Click the check box that acknowledges you have saved the recovery code.
7. Click continue and you are finished!
Final Words
BlockFi offers institutional-quality financial services to crypto investors. Everything from our client services to our products are based on tried and tested policies to provide a superior experience for our clients. BlockFi Trading is an easy way to trade between your different assets within the BlockFi platform.
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