Notes
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I have successfully created a payment extension on your Account.
Rest assured your services are now secure and all interruptions are on hold with the arrangement we have set up.
Opening Statement:
Thank you for choosing Sprint, now part of T-Mobile. This is Jane. I appreciate your patience while the chat was connected to me.Hope you and your family doing well.
Thank you for contacting Sprint, now a part of T-Mobile. My Name is Jane. I am your representative for today.
Apology
Sorry for the inconvience caused to you.
Please accept my sincere apology for the inconvenience caused to you.
Authentication
I have sent you a link, please login so I can authenticate and continue to assist you
Customer said already login but Nuance shows still not log in:
I am sorry but the chat window does not show you are signed in as account owner. No worries, let me send you a form where you can input your pin or security answer to authenticate the account.
Thanking for loyalty (Customer’s will account before 2019)
At first let me thank you for being a valued customer to Sprint. Please allow me a quick moment to help you with your concerns.
Hold Statements
Please allow me a moment . So ,that i can have the access of your account.
Please Stay Connected , I am working on the same.
Hold Refresh
Thank you for your patience!
I am really very sorry for kept you waiting as it was taking too long.
Sorry, It took so long.
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