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Ans}
First Of All, need to get good product knowledge. Understand What He wants To Know And What His Exact Problem After That Give Him The Best Resolution. If You have doubt, You Have To Discuss With The Seniors Or Supporting Staff.
2. A customer A has been following up for 3 days and is abusive as his refund is due for 10 days. Please write a mail pacifying the customer as the refund will take more 5 days to be processed.
Ans}
Dear Sir,
We have already Checked Your Details Sorry For The Inconvenience Sir. I Have To Tell You We Have Already Escalated Your Issue To The Concern Team. They Will Give you The best resolution As Soon As Possible. We Know You Have Waited Last Ten Days Thank You For Your Patience. It will takes More Than Five Days More. Stay Connected With Us. Concern Team Will Contact You Via Email Or Call.
Regards,
Times Prime
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