Notes

Hi, thank you for reaching Walmart chat support, I'm Sahil, I will assist you with your concern.

It's been my pleasure helping you today. I’ll be ending this chat now.! I'd like to thank you for contacting Walmart. If you require assistance in the future, please remember that you may also visit our website's Help Center for solutions to frequently asked issues and concerns. I wish you a wonderful day. Take care, be safe, and be well.

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You're most welcome, is there anything else that I may assist you with today?

I apologize you didn't get your order. Sometimes carriers leave packages in unexpected places.



Look around your delivery area (doorstep, apartment building mailroom/office, neighbor’s doorstep, etc.).

Look on your door for a notice of attempted delivery.

Check your mailbox.

See if someone in your household or a neighbor accepted the package.

Packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS). When this happens, it may show as delivered, but USPS may need time to deliver it to you.

Please allow 48 hours after your estimated date of delivery to see if your order turns up. If your order hasn't arrived after 48 hours, contact us and we'll be happy to issue a refund.

I am extremely sorry for the inconvenience caused. I am sorry to know about the issue you have faced with the order. However, as I have checked that you had placed a Gift Card order for which I do not pertain to the right to process refund or replacement but we have a concerned team for it. I request you to contact them directly at 1-888-537-5503.

I apologize for the experience you had with your order. I know this is not the service you deserve. Let me quickly check this for you. on checking the details, I do see that I can either place the new order for you or issue the full refund of the order. How would you like me to proceed?

Store delay - "Suggested Verbiage" - I am totally sorry to know that you haven't received a pickup notification, I apologize on behalf of the store associates. I see the store has updated a note stating that due to high order numbers there is a delay being caused and that is the reason you haven't received a notification. However not to worry I have made sure to send on a notification to the store stating you had reached us and have marked this issue as priority. You will receive a notification within 24 - 36 hours. If you want to pick the item sooner, you can contact the store directly (store phone number)

Thank you for your patience. Upon reviewing the account transaction details, I see Walmart has not charged for the product and this will be an Authorization held from your Financial Institute. Walmart will charge for the product once it is shipped from our Warehouse. Upon cancelling the order, the authorization hold will be released back to your account from your bank which would take upto 10 business days, if this is too long you can directly contact your financial institution and provide with the transaction ID (0000) and they will reimburse you immediately.

Baby registry- I wish you very good luck for the coming love in life, It would just change your everything in positive ways.

Yes, there are some issues reported by the customers since the recent update of Walmart website and our team is working to fix all the issues as the appear and reported by the customer.

I'm sorry, but once an order has been placed, I can't make any changes to it. If the delivery address is incorrect, I can attempt to cancel the order and you won't be charged. Or, I can try to have the package returned to us - if it's not too far along in processing. Would you like me to attempt to cancel or intercept the package for you?

Thank you so much for understanding

If you need any help in the future, you can also visit the Help Center on Walmart.com for answers to many types of quires. Thanks for contacting us and have a great day!

I request you to check your email after the end of this chat because maybe you will receive a refund of an email within a minute.

I totally understand your concern, I could help you with this but due to some technical issue we are not able to check the details. I request you to please reach us back after sometime or else you can contact our voice support team they will definitely help you regarding the order. Please contact our voice support at 1-800-925-6278, our dedicated team will help you with the best possible resolution.

On checking the details, I do see that your item is eligible for a refund as well as a replacement. How would you like me to proceed?


On checking the details, I do see that you have placed an order with one of our third-party sellers. I sincerely apologize for the inconvenience caused but with regards to your concern, they handle all refund/replacement requests pertaining to their products. I can escalate this issue to them and you will receive an email notification from them with your best options to resolve your query. Please note we stand behind every product sold at Walmart.com. Shall I proceed to escalate this concern to them?

I am glad to let you know that the refund of the order has been processed and will be credited back into your original payment within 10 business days depending on your financial institution. You will also receive an email notification within 24 hours. I request you to retain the information for future reference.




I completely understand that this is upsetting and I'm sorry to hear that the item was stolen. Since this order was signed for, it gives us the information that it was accepted by someone on your behalf. For this reason, we cannot process compensation and I kindly request you to reach out to your financial institution to dispute the charges for this order.


l will be ending this chat now as there is no reply from your end. We have waited for 3 minutes and as there is no reply, we will have to close this chat. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thanks for chatting with me and have a great day!

l will be ending this chat now as you are unable to see my messages and sending us the repeat messages therefore, we will have to close this chat. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thanks for chatting with me and have a great day!

The $39 pending charge Monica saw on her debit card was just an authorization hold set by her bank. We can only collect against it after we fulfill her items.



Basic troubleshooting:

Due to the huge number of users, there may have been a technical issue, for which I apologize. As chat support, I will provide some basic troubleshooting procedures to get this issue resolved.

Please note down the instructions:

1. Clear the cache and cookies of your browser. Restart the browser and try again later.

2. If unsuccessful, please try to use it with a different web browser or via an app.

3. If unsuccessful, please uninstall the app and reinstall the app to get all updates.

If none of the following options work, please call Walmart Customer Service at 1800 925-6278. They have the access to assist you in placing a purchase, as chat support, my system will not enable me to do so because I do not have access, for security and privacy reasons.

Cecelia, I am so sorry for the inconvenience you faced in this situation. I know it will be so disappointing but this is an issue that we are being faced due to inventory issues in the Warehouse. You can understand the huge rush for the delivery orders in the Black Friday event and Thanksgiving due to which many of the delivery orders were changed to Pick up since we were having inventory and operational issues. You have been a very valuable customer of ours. I hope you'll understand that it wasn't intentional to cause you trouble but the whole situation turned out this way unexpectedly.



I would like to inform you that I have successfully raised the complaint to the seller team and the seller will reply back you with in the 48 hours. You need not worry that it is a third-party seller. We just want to give the seller the opportunity to look into what went wrong and get it resolved. If the seller doesn't respond within 48 hours, do contact us back and we will take over and process the refund from our end for you.





It was a pleasure to assist you and chat with you. Thank you for contacting Walmart. Have a great day ahead! Continue to stay safe and healthy during these uncertain times!

Your order did not pass security checks, and a new order cannot be placed at this time. You may still purchase items from your nearest Walmart store.



I hope I was able to assist you today and for any further assistance please do feel free to contact us anytime and we will always be happy to assist you, also please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns.

It was a pleasure to assist you and chat with you. Thank you for contacting Walmart. Have a great day ahead! Continue to stay safe and healthy during these uncertain times!

I am sorry you did not receive your order. Our records show your order arrived and that someone signed for it. Please check with anyone you know who may have accepted the delivery. If you still cannot find it, you may either contact the carrier or dispute the charges with your financial institution.



Hope I was able to resolve your issue, is there anything else that I may assist you with today?

Fraud Cancellation/ Cancelled due to suspected unauthorized charges :



Acknowledging → I am sorry to hear that your order was cancelled and I definitely understand why you contacted us about the cancelled order. Let me check why it was cancelled. Kindly allow me a minute to check this order for you and My goal is to ensure I get you the information you need.







, Resolution :

I’m sorry, but your order was cancelled because it didn’t pass our security checks. We take the security of your information very seriously, and it looks like there was something not quite right with the information entered for the payment method.







Next,

All orders go through an automated security system that catches fraud. Sometimes the system cancels orders by mistake. I can alert our validation team to manually review your order, but you will need to place a new order. Please wait at least 120 minutes, but no longer than 24 hours, to place your new order. You'll have to use the same device and Walmart account to place your new order.







If Customer says, My order cancelled again,



I'm sorry your order canceled again. For our system to process your order, you'll need to place a new order. To place the new order, please wait at least one full business day, but no longer than 72 hours from now. You'll have to use exactly the same device and account to place this next order. I will let our validation team know this happened so they can correct any system issues.

The amount showing in your account is authorization amount so in this you are seeing the entire auth amount. We use that original auth to charge for only those items as they get fulfilled. So, in authorization charge we have held the order value amount and charge only after the delivery of the order because sometime item



Since this item was ordered with third party seller so we don't have any access to replacement and refund however you are valuable customer to us and since you have already returned the items, so I personally want this to be get resolved for you.

So, I am going to process the refund for the items you have already returned from my end.









Liesa please be assured you have reached the right person and we will surely get this issue resolved for you however, if seller doesn't response you with in the next 48 hours, then please contact us back and we will take over this issue and will help you further.



I really do apologize for this inconvenience, but still thank you for being so understanding, kind, and awesome customer today. Aside from this, would you be so kind to tell me if there's anything else I can further assist you?

I understand you are seeing the entire auth amount. We use that original auth to charge for only those items as they get fulfilled.

If you paid with a credit or debit card, you weren't charged for these items. You may see a temporary authorization hold on your card, but your bank should release it within 7 days.



I completely understand that this is upsetting and I'm sorry to hear that the item wasn't delivered to you therefore I can go-ahead and process the full refund of the order or provide you the replacement, how would you like me to proceed?