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what is it you use your mobile for?
What phone do you use?
how much do you find you are topping up?
do you use your phone for the internet a lot?
1.Customer calls with service-related question or issue
2. Associate acknowledges issues and completes DPA
3. Before we resolve the service issue, we must review the customer account first – what phone do they have? What are they using? How much are they topping up? This should create the opportunity for a pay monthly sale. 4. Complete servicing action 5.Pitch a Pay monthly product
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