Notes

8 Opportunities for Airline Companies to Improve their Image: a blog on improving the image of an airline company by involving the customers in the company's culture.
1. Introduction



The aviation industry has been plagued with high-profile customer complaints and safety issues for several years, with no apparent end in sight. Some blame the industry’s poor reputation on a lack of transparency, poor communication between airlines and passengers, and negative press coverage. To address a limited set of high-profile customer complaints and improve the reputation of the industry , air carrier companies could use predictive analytics to predict cancellations before they happen.


2. The basic need for data analytics in airlines industry


In order to enhance the customer experience and create a better “magical” flight experience, it is important to maximize the use of data analytics. The point here is that data analytics can help in predicting potential problems prior to them occurring. It can also be used as a “back-up” system if a network failure occurs and thus alleviate the disruption that might occur.
In fact, Spirit Airlines has become one of the most successful airline companies by successfully using predictive analytics to improve its business operations.
For Spirit airline customer service , when there are delays or cancellations on a flight route, Spirit Airlines' predictive analytics can predict where these could occur based on weather conditions, airline route maps and flight schedules. This helps avoid any delays or cancellations when these types of events occur.
This is how Spirit Airlines used data analytics to reduce their risk and improve their business operations: By using predictive analytics to improve their operational predictability in order to minimize risks associated with weather, airline routes or flight schedules, Spirit Airline's predictive algorithms can help significantly reduce delays and cancellations for its customers by providing real-time information about what is taking place at each gate on every flight.


3. The importance of predictive analytics


In the past, airlines have been known to cancel flights at the last minute, leaving a lot of customers stranded. To make Spirit airline customer service number , some airlines now claim that the problem is due to their software — but it’s not clear if this was ever true or not.
In fact, it’s often possible that airlines didn’t use predictive analytics in the first place. And if they did, they weren’t following best practices. But predictive analytics are essential these days — especially when safety is an issue.
An AI system can pre-empt any delays that might happen due to the weather forecast and inform the airline staff about it so that they can keep their customers updated. To facilitate this fundamental change, airlines must build a strong strategic response which can increase:
Companies with a strategy need to be able to plan ahead of time and have enough headroom in case things don’t go as expected? Airlines today need to be able to reduce delays by 40% or more depending on how optimistic they are about weather forecasts? AI systems can pre-empt any delays that might happen due to the weather forecast and inform the airline staff about it so that they can keep their customers updated. To facilitate this fundamental change, airlines must build a strong strategic response which can increase:


4. How predictive analytics can be used in airlines industry


Here’s a simple example using an airline: In 2014, Spirit Airlines cancelled more than 4,000 flights over a period of two weeks due to the extreme weather. This is an example of one reason why predictive analytics can be used in airlines industry.
What happens if there is a severe weather event? For example, if the storm clouds are visible on the horizon or are moving fast towards us and we’re not sure how severe it will be? Or when some of the flight crew vacations? What can we do then?
Using predictive analytics, we can answer these questions and make sure that customers who book their flights through us always receive the best service and never have to worry about canceled flight. We’ll even tell them where to go for free food or free drinks after their flights are over!


5. How predictive analytics can be used in airline industry to achieve better results


Spirit Airlines is a small airline that started in 2014 with just three planes. The first plane was delayed for two hours and was caught off guard.
The second plane would not arrive until the next day.
The third plane would not arrive until tomorrow.
When the third plane did come, it got stuck on the tarmac at the airport because of a radar problem. Spirit managed to get it to the terminal where they had their departure.
When the fourth plane arrived, it got stuck again on the tarmac because of another problem.
So by the time our fifth plane arrived, it was late in departing and Spirit airline staff were very tired from caring for their customers during this delay. That's why we want you to join us today to learn how we are working better together to keep our customers safe and help them get where they need to go more quickly than ever before." – Spirit Airlines Customer Service Number "Why is this important? It is important because we have seen what can happen when you don't take care of your customers as they walk through your doors." – Spirit Airlines Customer Service Number


6. Conclusion


Spirit Airlines is a publicly traded company which had plans to merge with Allegiant Air in 2016. The merger was announced on May 13, 2016 and it was finalized on June 26th, 2016. The deal, valued at $2.6B, was not completed and Spirit Airlines filed for Chapter 11 bankruptcy protection.
On February 21st of 2017, Spirit announced that it would be buying bankrupt Allegiant Airlines for $11B from the bankrupt parent company of Southwest Airlines . In March 2017 Spirit began their planned merger of Spirit Airlines with Allegiant Air .
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