Notes

Hi, Greetings of the day! I am Sakshi. How can I help you today?

ASKING********************************************************************************************************
Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


THANKS FOR DETAILS*****************************************************************************************
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Are you talking about this order?
Kya aap is order ki bat kar rahe hein?


THANKS FOR CONFIRMING***********************************************************************************
Thank you for confirming the order. Please allow me some time to check the information for you.
Order confirm karvane ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.


HOLD*********************************************************************************************************
Please give me a moment, I will check it for you.
I apologize for the delay, I am still working on your concern! Please allow me some more time!

Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
Maafi chahungI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.


UNABLE TO DOWNLOAD THE IMAGES**************************************************************************
We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.
Mafi chahungi hum apke dvara share ki gye images technical limitations ki bajsh se nahi dekh pa rahe hein apse request hein apse request hai ki aap chat ke jariye hume btayen.


ASSITANCE*******************************************************************************************************
kindly elaborate your concern so I assist you better!
If you have any concern/query related to Snapdeal please share so that I could assist you.
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.


FURTHER ASSISTENCE*********************************************************************************************
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?


ISSUE ESCLATE CLOSING*******************************************************************************************
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.


GLAD CLOSING*******************************************************************************************************
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


NO RESPONSE CLOSING***********************************************************************************************
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


CX NO ISSUE CLOSING**************************************************************************************************
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.


CX WANT CALL*********************************************************************************************************
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.
Mafi chahti hun hum apse chat ke jariye hi bat kar sakte hein apse request hai ki aap chat ke jariye hume apna concern batayen.


COMPLAINT TAKEN***************************************************************************************************
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


COMPLAINT HIGHLIGHTED**********************************************************************************************
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


ADDRESS VERIFY*********************************************************************************************************

ENGLISH***
If MFG created but not shipped -
I am really sorry, your item is already packed & ready to be shipped. No changes can be made now. If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
If MFG created & shipped -
I am really sorry, your item is already shipped & it is with the courier. No changes can be made now. If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
HINDI***
Mafi chahti hun apka order shipped ho chuka hai av apka address change nahi hoga apse request hai ki aap delivery ke time pe delivery boy se coordinate kar lijiyega.

WHERE IS MY ORDER******************************************************************************************************

Product not shipped (with in PDD) ENGLISH***
Your product will be shipped soon and you order dispatch date is "dispatchdates" and once order will get dispatch you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before "DeliveryDate" as promised.
Product shipped (within pdd)
Your order is already shipped on " actualdispatchdate" and it is in Transit and will reach on or before "DeliveryDate" as promised. Also, I will work with courier to get this delivered quickly. You can also track your order by clicking here . https://m.snapdeal.com/myorders

Product not shipped (with in PDD) HINDI***
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatchdates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Hamare poore koshish rahege apka order apko "deliverydate" tak deliverd karwaya jae.
Product shipped (within pdd)
Jaisa ki check kr pa rhi hu, aapka order " dispatchdate" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "deliverydate" tak deliver kr diya jaye. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders


URGENT DELIVERY*******************************************************************************************

Urgent delivery (Before shipping) ENGLISH***
Your product will be shipped soon and you order dispatch date is "dispatchdates" and once order will get dispatch you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before "DeliveryDate" as promised. I will work with courier team and try to get your product deliver as per your requirement.
Urgent delivery (after shipping)
Your order is already shipped on " actualdispatchdate" and it is in Transit and will reach on or before "DeliveryDate" as promised. Also, I will work with courier team and try to get your product deliver as per your requirement. You can also track your order by clicking here . https://m.snapdeal.com/myorders

Urgent delivery (Before shipping) HINDI***
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatchdates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "deliverydate" hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.
Urgent delivery (after shipping)
Jaisa ki check kr pa rhi hu, aapka order " dispatchdate" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "deliverydate" tak deliver kr diya jaye. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders


ORDER LATE IN DISPATCH*********************************************************************************
I apologies, your product is slightly delayed in shipping but no need to worry because I will work with my team to ensure it get deliver to you on or before "DeliveryDate" as promised. Also I am taking complaint regarding same our team will update you for the same within 24-48 hours.

Jaise ki main check kr pa rahi hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.


ORDER LATE STUCK****************************************************************************************
I apologies, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. I am taking complaint for the same team will update you regarding this. We are working round the clock to deliver the same at the earliest. You can also track your order by clicking here https://m.snapdeal.com/myorders

jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega. Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders


OFD [out for delivery]****************************************************************************************
I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
Also, I am your case Manager now who will take care delivery of your product. Please be rest assured. Below mentioned is courier boy number:-
jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aur mai poora dhyan rakhungi ke apka order apko jaldh se jaldh delivered krwa deya jaye. Mai apko courier boy ka number bhe send kar rahe hoon:-


UD [UNDELIVER ORDERS]************************************************************************************

ENGLISH***
I can see here that delivery could not be completed due to <UDreason>.
Please confirm, did you receive any call for delivery on <UDDate>.

(Address, alt no. and land mark confirmation)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery for that will you please share your alternated no. and landmark so that it will easy for courier partner to deliver your order. Also please confirm me that the below mentioned address is correct for order delivery.
" Given address"

(Delivery Rescheduled)
No need to worry, I have rescheduled your order delivery same will we re-attempted within next 24-48 hours. You can also track your order by clicking here https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours. You can also track your order by clicking here https://m.snapdeal.com/myorders

UD ODA (out of delivery area)
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "couriercentername"
Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Website :

HINDI***
Jesa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi hai "UDreason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " DateAvailableoncouirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa rahe hoon, aapse request karungi please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.

UD ODA (out of delivery area)
Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam:
Awb no:
Courier website:


RTO [RETURN TO ORIGIN]*********************************************************************************

ENGLISH***
RTO (return to origin)(COD)
We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place new order.
RTO (return to origin)(Prepaid)
We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

HINDI***
RTO (return to origin)(COD)
Maafi chaungi apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
RTO (return to origin)(Prepaid)
Maafi chaungi apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae. Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.


CANCELLATION**************************************************************************************

ENGLISH***
Want to Cancel - Asking Reason
Sorry to hear that, you want to cancel this order.
May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.
Want to Cancel - Cancelled by Us
Sir, As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!
Want to Cancel - Not Cancellable Stage COD
Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Want to Cancel - Not Cancellable Stage Prepaid
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery. Once you refuse, we might take up to 6 days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.

HINDI***
Want to Cancel - Asking Reason
Please jaan sakte hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.
Want to Cancel - Not Cancellable Stage COD
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.
Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae. Or apke mna krne ke baadh adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.


WHY WAS MY ORDER CANCELLED(COD)***************************************************************

Why was my order cancelled (COD) ENGLISH***
As checked your order got canceled due to <cancellation reason>
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
Why was my order cancelled (Prepaid)
As checked your order got canceled due to <cancellation reason>. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days. I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Why was my order cancelled (COD) HINDI***
Maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Why was my order cancelled (Prepaid)
Maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.


FAILED TRANSACTIONS***************************************************************************
As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours. Please rest assured.
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.


PDWP(product delivered to wrong place)*************************************************************

ENGLISH***
First conversation
I can see your order is showing delivered on DDMMYY. Would request you to check once with your family/neighbors/office mail room as they may have accepted the package in your absence/on your behalf.
Complaint taken(Prepaid)
We apologies for inconvenience caused to you. I have registered your Complaint. Our team will share the proof of delivery with you once we get it from our courier partner within 24-48 hours. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.
Complaint taken(COD)
We apologies for inconvenience caused to you. I have registered your request. our team will team will look into the matter. Meanwhile you can place another order.
PDWP (Re-Investigation)
Our team is doing a re-investigation on your case, We will update you regarding this within 7-10 days, meanwhile, I assure you that your refund is secure under the trust pay policy. We apologies for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

HINDI***
First conversation
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.
Complaint taken(Prepaid)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai 24-48hours ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Complaint taken(COD)
Maafi chahungi apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir ase asuvidha la samna nahi karna padhega.
PDWP (Re-Investigation)
Apke case par team re-investigate kar rahe hai apko 7-10 days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


RETURN/REPLACEMENT REQUEST*****************************************************************

ENGLISH***
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Please confirm in which mode of payment you want refund?
Bank refund
Amazon pay
UPI
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 48 hours from the "couriername" partner. I apologies that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24 hours. I apologies that you have faced this issue.

HINDI***
Jaan sakte hoon aap es order ko kyu return/replace karna chate hain?
Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?
Please confirm kijiye apko refund kis mode of payment se chahiye?
Bank refund
Amazon pay
UPI
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 48 ghante mai "pickuppartnername" ke tarf se karwa leya jaega.
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


PICKUP***********************************************************************************

ENGLISH***
Pickup failure
As I can see here, it is updated as pickup could not be completed due to <Pickupfailurereason>, so could you please confirm for me, did you receive any call for pickup on <RLCWdate>.
Pickup re-scheduled
No need to worry, I am rescheduling your order pickup and same will we re-attempted within next 2-3 days from the "couriername" partner.
Pickup SCHD
As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 48 hours from the "couriername" partner.
Pickup OFP
As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.

HINDI***
Pickup failure
Jesa ke check kar paa rahe hoon, apkae order ka pickup (REASON) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (DATE) ko.
Pickup re-scheduled
Aap nischint rahiye, apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickuppartnername" ke tarf se karwa leya jaega.
Pickup SCHD
Jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup 48 ghante mai "pickuppartnername" ke tarf se karwa leya jaega.
Pickup OFP
Jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.


APUC [PICKED UP]*****************************************************************************

ENGLISH***
I understand that your item is already picked, could you please confirm me the pickup date and courier name and if you have any pickup receipt and SMS. Also I request you to please share pickup boy number.
APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within next 72 hours.

HINDI***
Samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon.
APUC(Complaint taken)
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.


REFUND [WITHIN TAT]***************************************************************************

ENGLISH***
(If within TAT)
I have checked the details and your refund was initiated on <date> by us and banks usually take around (RefundTAT) to reflect the amount in your account.
Don't worry, your refund will reflect in your account soon.
(If outside TAT )
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank. And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert back to you with maximum 24-48 hours.

HINDI***
(If within TAT)
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se [DATE] ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai, apka amount jaldh he apke account mai bhe show ho jaega.
(If outside TAT )
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se [DATE] ko initate kiya gae hai. Apka bank apke account mai. Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact karen Or apse request hai aap apne bank statement PDf form mai, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga.


NEFT [BANK DETAILS]**************************************************************************
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.

Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.


EMPTY PARCEL*********************************************************************************
[ BELOW 500] ENGLISH***
We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.
[ABOVE 500]
We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us. After that we will update after investigation within the next 7 days

[ BELOW 500] HINDI***
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
[ABOVE 500]
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar rahe hoon, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


EXTRA ASSURANCE*************************************************************************************************
ENGLISH*********
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I really apologize that you are experiencing this problem.

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.

I can understand that you are waiting for a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.
I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

HINDI**********
Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

Mafi chahti hun apko pareshani hui aap nishchint rahiye mai apki problem ko jld se jld reslove karvaungi.

Maafi chahungi, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Mai smj skti hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hoti, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhati hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoongi. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karun.