Notes

[email protected] 44408649480 pickup case bullet 78483336
Faizan@12
Faizan123
IASPL2260
50004

Issue - cx want delivery detail
Action - info given //courier boy no. shared
Communication- product is out for delivery //product will deliver today only//cx agreed

Issue - cx want delivery detail
Action - info given //sms send
Communication- pdd shared//cx agreed


Issue - cx want pick up detail
Action - info given //RL filled//2-3 days for pickup
Communication- apology done//24 to initiate refund//2 hour to reflect//guide cx regarding packing//cx agreed

Issue - cx want delivery detail
Action - info given //product rto//apology done
Communication- asked to place new order//cx agreed

call not connected//sms send//switch off//no response//no incoming service available

call connected//disconnected by cx after intro//cx not able to hear my voice//call drop

cx received delvery//cmb placed by mistake

44307432373 pickup issue

Issue: cx wants to know delivery detail//ud case
Action: fndr filled//address confirm and updated in fndr
comm: apology done//try to deliver asap//tat 24-48 hour//cx agreed

Issue - cx want refund/replacement
Action - info given //RPI initiated//2 days for pickup
Communication- apology done//24 hour to initiate refund//2 hour to reflect refund//guide cx regarding packing//
cx agreed

44497872779 happy cx refund succesful 51290782275 happy cx

44445387538 apuc morning case
44371009978 tagging left refund
[email protected]


44080091035 rwefund escalate

Issue - cx want delivery early
Action - info given //sms send
Communication- pdd shared//try to deliver product early but surety not given//cx agreed


50580956976 no tagging pipe walano tagging pipe wala

79458781

Issue - cx want refund detail
Action - info given//macro shared asking bank detail
Communication- apology done//24-48 to initiate refund//2 hour to reflect//cx agreed

Issue - cx want to cancel
Action - info given //complain taken
Communication- ordered wrong size product//complain taken//order cancelled//deny at doorstep if delivery attempted//cx agreed

Issue - cx want to know why order cancelled
Action - info given //apology done
Communication- order cancel due to technical error//asked to place new order//cx agreed

[email protected]

Order
44329331430 dodda barfi

51348016698 jagdalpu

44571170276 watch case



44571170276
44442071156
issue : empty parcel case
action : call connected
comm: info. shared to cx /// already tat shared 24-48 Hour /// cx not agreed on tat shared cx told me cx received tat when cx call us every time//cx angry


senior call not connected
9612589853
cx provided 3 no. call not connected on every no.
cx using false language//call disconnected
unable to contact



44782599922 100 refund pending

Order
44698501959 pickup two product


51312129811

happay
Order
44963551615

45040565432 PDWP


Issue - cx paid twice UPI and cash also
Action - info given //apology done//complain taken
Communication- UPI payment first pending after delivery boy left payment got successful/asked cx to coordinate with delivery boy//no. shared///cx agreed


44647221440 APUC case




055010308524
Pundarik
IPOS0000001


9799965673

issue: cx want to know about pickup//pickup is not done but cx ask I place a shirt pack of 2 but I receive only one






51106405147'.Gandhi nagar sector 3 shri roop palace chitorgarh 312001