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IDV passed/failed:
Reason for contact: 28 pounds and it was
upon checking here on your account there will be a recording notes that states you moved in a different address a year ago and left this broadband because you wanted to use it occasionally and you've thinking about to disconnect. That is why there will still charges in your account//ON 15TH FEB CX RECEIVED A LETTER FROM TALKTALK and it says that your service is end on the 17th of march it says
Resolution provided:
++++++++++++++++++++++++++++++++++++++
Name of contact (if non account holder):
IDV passed/failed:
Reason for contact:
++++++++++++++++++++++++++++++++++++++
Name of contact (if non account holder):
IDV passed/failed:
Reason for contact:
Resolution provided:
++++++++++++++++++++++++++++++++++++++
Name of contact (if non account holder):
IDV passed/failed:
Reason for contact:
Resolution provided:
++++++++++++++++++++++++++++++++++++++
Name of contact (if non account holder):
IDV passed/failed:
Reason for contact:
Resolution provided:
++++++++++++++++++++++++++++++++++++++
Name of contact (if non account holder):
IDV passed/failed:
Reason for contact:
Resolution provided:
++++++++++++++++++++++++++++++++++++++
INBOUND: 3
OUTBOUND: 1
DROPPED CALL:
TRANSFER: 1
DEPT./REASON:
Retention- cx wanted to change his package in a lowest price
APPROVED:
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