Notes
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As per DC feedback taken
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As per DC feedback taken. Hence 02 response shared
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Customer has less than 5 orders. Hence only feedback shared
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As per customer history processed a coupon of FOODLOVE-of Rs 123
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As per DC processed coupon of FOODLOVE-LSJAHT for worth Rs 125
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As per DC processed coupon of FOODLOVE-LSJAHT for worth Rs 125 by previous agent hence 02 response shared
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As per DC processed refund of INR 123
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As per DC processed refund of INR 123. Hence 02 response shared
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Customers are linked to high abuse. Hence only feedback shared
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Customers are linked to high abuse. Hence 02 response shared
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Asked for an image to validate the issue
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As per cx history feedback taken
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Customer denied for sharing the images.Hence only feedback shared
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Issue reported post 5 hours.Hence feedback shared
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Issue reported post 5 hours.Hence 02 response shared
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Issue reported post 24 hours.Hence feedback shared
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Issue reported post 24 hours.Hence 02 response shared
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Customer received order from Dominos. Hence only feedback shared
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Customer received an order from another restaurant. Hence override the DC feedback shared
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Compensation already provided of Rs 123. Hence feedback shared
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Customer concern is unable to be understood. Hence feedback shared
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Customer order already replicated. Hence only feedback shared
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Igcc time mismatch hence not ran Dc only feedback shared with CX.
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Igcc time mismatch hence not ran Dc only feedback shared with CX.02 response shared
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As per system recommendation processed a coupon of FOODLOVE-UDHIDS
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As per system recommendation processed a refund of Rs 125
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As customer received zomato tapping hence only feedback shared
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Customer issue was regarding price Hence moving ticket to Delta
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Already 2 responses have been sent to the customer . Hence moving this ticket to Portal L2
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Customer is asking to close the query. Hence closing the ticket manually
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After sending 2 responses the customer reply has come thanks. Hence closing this ticket manually
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Override the DC because the customer shared an irrelevant image. Hence feedback shared
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Override the DC because special instructions are not mentioned. Hence only feedback shared
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Override the DC because the item was not ordered by the customer,which customer was talking about.Hence only feedback shared
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Override the DC because the price of the item for which the customer is talking is zero. Hence only feedback shared
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Override the DC because customer talking about the cutlery in VOC.Hence only feedback shared
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