Notes

Payment arrangement :

What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together, to resolve this for you. Sounds like a plan?

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

To make sure that all options are provided to you, we have tied to set up another extension in your account, and we are still getting the same result, in this case we have two options to resolve your concern. First, is to settle the full past due balance and the second option is by reaching our Collections and Payments Department as they have a broader access to help you further with having your services restored since we only have a limited access here in Billing chat. No worries this is not the first time that our Collections and Payments Department got this concern so we can guarantee that they will be able to help you with this since the system on my end won't let me change anything on your account to restore the services.

To get in touch with them, all you have to do is to reach this number All you have to do is to reach this number 1-800-446-7037 anytime Monday through Saturday 7AM to 9PM ET so that they can further assist you.

Payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangement that already been given to you. Another option that you can try is to speak with our collections team for a different payment plan.,