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Cx Concern – cx wanted to know about delivery of his order// ud marked//
Action Taken – FNDR filled//
Communication- ud marked// told cx to wait for 24 to 48 hrs // info shared//
Chat ID : 11995365 (8859407873) (plounge Denim Regular Fit Solid Indigo Blue Men's Jeans Single Pack)
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whatsapp
Communication-manual pickup// macro shared// ask to send receipt// [email protected]
Chat ID : 11995352 (57932416835) (Fitzon - PVC-10KGCOMBO3 Home Gym & Fitness Kit)
Cx Concern – cx wanted to know about delivery of his order// ud marked// miscellaneous
Action Taken – FNDR not filled//
Communication- ud marked// told cx to wait for 24 to 48 hrs update // info shared//
Chat ID : 11995626 (51678946027) (Columbus Sneakers Black Casual Shoes)
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given //ddr shared ( 15/3/22)
Chat ID : 11995532 (7048609268) (WAHIKA FAB - Rayon Navy Blue Women's Tunic ( Pack of 1 ))
Cx Concern – cx wanted to know about pickup status// cx also want to change address
Action Taken – RL filled//
Communication- requested to wait for 2-3 days// info shared// ask cx to coordinate with pickup boy
Chat ID : 11995792 (7065305287) (MahMaharaja Whiteline Infinimax Elite 750 Watt 4 Jar Mixer Grinder
araja Whiteline Infinimax Elite 750 Watt 4 Jar Mixer Grinder)
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given //ddr shared (17/3/22)
Chat ID : 11995895 (7977908599) (KIPEK - Cotton Maroon Women's Frock Style Top ( Pack of 1 ))
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given //ddr shared (19/3/22)
Chat ID : 11995937 (8423285260) (Hitage BT-86 [ 40 HOURS BATTERY MUSIC ] LIGHTWEIGHT Magnetic Sports Premium Wireless NECKBAND BLUETOOTH Headset Headphones/Earphones)
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared// denial given// mail mark
Chat ID : 11996039 (9815196826) (VMS OfficeBuddy Multipurpose Foldable Laptop Table with Cup & Tablet Holder, Ergonomic Study Table, Bed Table or Breakfast Table (Pink Solid))
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared// denial given// mail mark
Chat ID : 11995972 (51542976420) (UrbanMark Brown Flip Flops)
Cx Concern – cx wanted to know about order
Action Taken – replied on whatsapp
Communication- cx not responsive//chat resolved at no response
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