Notes

issue- non-connected
action- sms shared
comm.- na/-

issue- call picked and ended
action- na/-
comm.- na/-

issue- na/-
action- na/-
comm.- while talking cx ended the call

issue- call picked and ended after warnings
action- na/-
comm.- na/-

issue- language barrier
action- asked cx to mail us
comm.- cx wanted me to speak in his language / asked cx to mail us

issue- cmn rqst raised by mistake
action- na/-
comm.- na/-

ERROR- call connected and disconnected automatically / no ringing / no voice of cx / voice echo issue
ERROR- call connected automatically / no ringing / no voice of cx / voice echo issue
CX ASKED FOR SENIOR CALL
DELIVERY BOY DETAILS NOT AVAILABLE
FEEDBACK- CX ASKED FOR EARLY DELIVERY
COURIER RECEIPT-
TIME-
NUMBER-
NAME-

issue- order delayed (dispatch dates breached )
action- apology done / TAT shared / requested cx to wait
comm.- cx said i haven't received my order yet / order delayed (ddr breached ) / apology done / TAT shared


issue- order not delivered
action- order status shared / sms shared
comm.- told cx that order is shipped / rqsted cx to wait

issue- order not delivered
action- order status shared / sms shared
comm.- told cx that order is ofd and will be delivered on or before 6pm / rqsted cx to wait

issue- order not delivered
action- order status shared
comm.- told cx that order is confirmed / rqsted cx to wait

PREFERRED DELIVERY DATE-

issue- puc not done
action- tat shared
comm.- shared puc status info / rqsted cx to wait for 2-3 days

issue- puc not done
action- apology done / rl filled / tat shared of 2-3 days
comm.- cx said puc of the product is not done yet and it's being too long / shared tat and rqsted cx to wait

issue- not connected
action- sms shared
comm.- na/-

issue- call picked and ended
action- na/-
comm.- na/-

issue- no concern
action- na/-
comm.- na/-

issue- after multiple warnings ended the call
action- na/-
comm.- na/-

ERROR- call connected and disconnected automatically / no response from cx / no ringing / voice echo
ERROR- call connected automatically / no response from cx / no ringing / voice echo

issue- na/-
action- na/-
comm.- while talking cx ended the call

issue- cmn rqst raised by mistake
action- na/-
comm.- na/-

issue- RTO marked
action- apology done
comm.- cx i haven't cancelled my order / fake remarks / rqsted cx to re-order the same product

issue- cx asked for puc
action- shared puc status
comm.- cx asked about puc / told cx it's out for puc / rqsted cx to wait for today

issue- cx asked for puc
action- apology done / tat shared
comm.- cx asked about puc / rl already filled / rqsted cx to wait

issue- puc not done
action- apology done
comm.- cx said it's being too long puc is not done / rl already filled / rqsted cx to wait for today as it's 3rd day today

issue- language barrier
action- rqsted cx to mail us
comm.- cx asked me to switch my language to his language / politely denied

issue- UD marked
action- apology done / fndr filled / tat shared
comm.- cx said order is not delivered yet / shared tat and rqsted to wait

issue- UD marked but OFD
action- apology done / order status shared
comm.- cx said order is not delivered yet / told cx that order is ofd and will be delivered on or before 6pm

ERROR WHILE FILLING FNDR-- Exception while fetching ndr questions

issue- UD marked
action- apology done / tat shared
comm.- cx said order is not delivered yet / shared tat and rqsted to wait

ADDRESS VERIFIED // LANDMARK- // ALTERNATE NUMBER- na/-

issue- refund not credited
action- apology done / tat shared / macro shared
comm.- cx said refund is not credited yet / shared tat and rqsted to wait

issue- refund not credited
action- tat shared
comm.- cx asked for refund / shared tat and rqsted to wait

issue- refund not credited
action- rqsted cx to coordinate with bank once
comm.- cx asked for refund / told cx to get in touch with bank once

issue- order cancellation rqst
action- rqsted cx for door step cancellation
comm.- cx doesn't want this order anymore / rqst cx not to receive the order

issue- ddr breeched
action- apology done / tat shared
comm.- cx asked for delivery / told cx that order has been delayed / shared tat and rqsted to wait

issue- item stuck at one location
action- apology done / tat shared
comm.- cx said my item is stuck in Talegoan / shared tat and rqsted cx to wait as it is stuck due to some unforeseen issues

issue- size fit issues / size is too large
action- tat shared
comm.- cx said that 34 size is too large and it's not suitable for me / cx rqsted for refund / rqst taken


issue- cx received poor quality product
action- apology done / tat shared
comm.- cx said it's very cheap and worst quality product / cx asked for return / rqst taken


issue- why my order got cancelled
action- apology done
comm.- cx asked the reason behind the cancellation / told cx the reason acc. dispatch history (non_serviceable)


issue- puc cancel
action- rqsted cx for door step denial for puc
comm.- cx said i want to keep the product so cancel the puc / told cx door step denial for puc


FRAUD CALL -
App download case -
Issue -"𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙 "
Action - Satisfied customer that call was not from our side / asked customer not to share any information with them details gathered / asked to file a complaint against them in nearest cyber cell / MACRO shared
Communication - Information given / customer satisfied


Issue - "𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
Action - Satisfied customer that call was not from our side / asked customer not to share any information with them details gathered / asked to file a complaint against them in nearest cyber cell / MACRO shared
Communication - Information given / customer satisfied


issue- cx asked for return (NON RETURNABLE)
action- apology done / politely denied
comm.- cx asked for return but since the product is non- returnable so apology done and politely denied


issue- order status shows delivered but cx didn't received the order
action- apology done / tat shared of 24-48 hrs.
comm.- cx said order status shows delivered but i haven't received the order yet / order is delivered on 24 Aug, 2021 / cx confirmed from everywhere but no one has received on his behalf / shared tat and rqsted cx to wait


issue- cx about the product
action- info shared
comm.- cx about the product / info shared


https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/viewform
http://172.16.201.116/ad/getuser.php?agentSummary=12159
https://docs.google.com/forms/d/e/1FAIpQLSdNc4899bQiFpkaR0OrqATyduFFw33_wfZNVrNo2uD2-LLktQ/viewform
http://182.75.250.82:85/Login_Comm1.aspx
snapdealcx.force.com