Notes

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'xxxxxx0032' to talk to you about your concern but could not reach you.

We understand that you are facing an issue with your product 'PHILIPS GC 181 1000 W Dry Iron' with the order ID 'OD223579083994822000'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please do write back to us with following details and we'll help you out.

- Whether all the packing material are available
- Whether the seal of the product was tempered or not at the time of delivery
- Alternative contact number (If any)

While replying to the email, please ensure that the subject line is not edited.

We will again get back to you after 04 business hours.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email.

You can also share an alternate number that we can reach you on.

Also, we'd like to let you know that you can do it through self-serve. This can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account
* Under Settings, go to Update Email
* Enter your new email ID
* OTP will be triggered to both New and Old email ID to complete the updation process
* Enter the ?OTP? along with ?Password?
* Click on ?Submit?

Further, if you have any other concern, you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898 and 1800 202 9898. We will surely help you out.

Hope you understand.

Thanks for choosing with Flipkart.


pilot process: 1st attempt call not connected cx facing an issue with the product request to cx write back with the details hence kept here................

***************************************
Also, we'd like to let you know that you can do it through self-serve. This can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account
* Under Settings, go to Update Email
* Enter your new email ID
* OTP will be triggered to both New and Old email ID to complete the updation process
* Enter the ?OTP? along with ?Password?
* Click on ?Submit?

***************************************************

Hi,

Thanks for your valuable time over the call.

We understand that you are facing an issue with your product 'KS URGE (PACK OF 3) Deodorant Spray - For Men' with the order ID 'OD223570557083818000'.

We're sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. 331/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provide

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by December 14, 2021 as the delivery executive from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

You can track return related updates and refund status here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to get back to us or you can call on our toll free number: 1800 208 9898 or you can visit help center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

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Thanks for choosing Flipkart.