Notes

Hi; Thanks for Calling Boost Mobile, This is Third. How Can I Help You?
Sure! I can Help you change your name in the account.
but before that:
Can I have the Phone number your calling about?
And can I have your First Name and last name?
Thanks for the Information, Can I also have the 4 digits of your pin?
May I know the reason why you'd like to change your name?
what is the new Name?
thanks for waiting in the line.
Is there anything else I can help you with?
I'm Glad that I was able to help you with you Changing your Name.
For Self-service options: you can visit our website Boostmobile.com

“I’m sorry that you’re having problems with your data” / “I understand you’re frustrated with your data”
“However, rest assured that I will help you with your data issues.” /
“However, I assure you that we will fix your data problems.
Before we continue…”
What/Why/When/Where/Who/How?
Can I put the phone call on hold about a minutes or two?

oh sorry to hear about that, but don't worry I'm here to help.
okay just give me a minute. so i will check my resources here okay .
when you start experiencing that data problems ash.


WEBSITE THINGS:

STORE LOCATOR: ZIP CODE
COVERAGE MAP: ADDRESS
PHONES WE OFFER:
ANDROID:
- SAMSUNG
- MOTOROLA
- COOLPAD
- LG

APPLE:
- IPHONE

PLANS WE OFFER:
$15 PLAN : NEW BYO CUST
-Unlimited calls and texts, with 2gbs of data and can convert to hotspot
$25 PLAN: NEW CUST ONLY
- Unlimited calls and texts, with 5gb of data and can convert to hotspot
$35 PLAN: ALL KINDS OF CUSTS
- Unlimited text and calls with 10gb of data and can convert to hotspot
$50 PLAN:
- Unlimited everything WITH 12 GB HOTSPOT but with a data capping of 35 high speed data,
once reach data capping speed will reduce to 2gb

$60 PLAN:
- Unlimited everything WITH 30 GB HOTSPOT but with a data capping of 35 high speed data,
once reach data capping speed will reduce to 2gb

ADD ONS:
DATA PACK - An add on that can be added in customer's account if data
is already used up.
REQUIREMENT:
1. ACCOUNT SHOULD BE IN AN ACTIVE STATUS
2. ACCOUNT SHOULD BE IN A MONTHLY UNLIMITED PLAN
TYPES OF DATA PACKS:
1. 2 GBS FOR $10 DATA PACK
2. 1 GB FOR $5 DATA PACK
******
PHONE INSURANCE ADD ONS: An add on that can be added in the account
30 days upon the activation of the new, pre-owned and BYOD phone.
- phone insurance costs $7 per month
- It can be added to an account that is on a monthly plan ONLY
INTERNATIONAL ADD ONS:
TODO MEXICO PLUS FOR $5 - Can call to and in Mexico and Canada &
unlimited calls with 8gb of roaming data, CAN BE ADDED AN ACOCUNT THAT IS ON THE MONTHLY PLAN ONLY.
INTERNATIONA CONNECT PLUS FOR $10: Can call to and in for 70 plus countries
unlimited calls with 8gb of roaming data, CAN BE ADDED AN ACOCUNT THAT IS ON THE MONTHLY PLAN ONLY.