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What was their issue: Audio issues - Unknown
What action did we take: Audio issues, I've been unable to take calls properly since the last hour (Agents and customers cannot hear me but I can hear them just fine), I've notified my supervisor about this and I was instructed to leave detailed notes about the issue on the tickets. The caller disconnected so I tried to call back to see if they can hear me now. The customer still cannot hear me, I sent a text message asking the diner to please call back or start a chat with us.
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Outbound call notes (if an outbound call was made): Yes
Name of the person you spoke with: NAME
Provide a description of what was discussed: The caller disconnected so I tried to call back to see if they can hear me now. The customer still cannot hear me, I sent a text message asking the diner to please call back or start a chat with us.
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Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the call was accidentally disconnected. We would still like to help!. Please visit https://www.grubhub.com/help/contact-us to start a chat or call us back at 877-585-1085. Thank you!, Hugo B.
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