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Hey X You’ve reached EveryPlate Australia! My name is Cynthia, how may I help you?
SIGNING UP
Hey X You’ve reached EveryPlate Australia! My name is Cynthia, how may I help you about signing up?
INGREDIENTS
Hey X You’ve reached EveryPlate! My name is Cynthia, how may I help you about the ingredients in your box today?
CANCELLATION OR SKIPPING
Hey You’ve reached EveryPlate! My name is Cynthia, how may I help you about cancellation or skipping process today?
DELIVERY
Hey X You’ve reached EveryPlate! My name is Cynthia, how may I help you about your delivery today?
VOUCHERS AND PROMOTION
Hey X You’ve reached EveryPlate! My name is Cynthia, how may I help you about our vouchers and promotions?
EMPHATY
- We are really sorry about this incident. This is not the experience we want you to have with EveryPlate. By the way, I have informed our Warehouse team about this to avoid this happening in the future. We highly appreciate you taking the time for letting us know about this incident.
CHAT NO RESPONSE
Are you still there? I haven't heard from you in a while..
Just letting you know that I may have to close the chat if I don't receive a reply shortly.
Please let me know if you need any further assistance, otherwise feel free to chat with us again when you're available.
___________________________________________________________________________________________________________
CHAT SURVEY
Have I taken care of everything for you today? Is there anything else I can do for you?
Have I resolved your query?
Have I resolved everything?
Just wanted to check that is all sorted for you?
Did I cover everything for you today?
I’ve done XXX (recap), does this resolve everything for you?
Is there anything else I can helped you with? Or have I covered everything?
Have we covered everything that you wanted to discuss today?
Have I taken care of everything for you today? Is there anything else I can do for you?
I'm glad I can help. Thanks for your time today!
My goal is to make you smile and If you have a few minutes to
spare, I hope you can answer the short survey after this chat and rate the service I have provided to you today. It really means a lot to me.
My goal is to make you smile and If you have a few minutes to spare, I hope you can answer the short survey sent in your email and rate the service I have provided to you today. It really means a lot to me.
It was my pleasure assisting you today, Lastly, If you have a few minutes to spare, there will be a short survey after this chat please fill it out for me and rate the service I have provided to you today.
I’m glad I was able to help you out today, XXX! You may get a short survey after our chat and your feedback on how I assisted you today is very much appreciated. Feel free to message us again if you need further assistance. Thank you for contacting EveryPlate. Have a cherrific day!
_________________________________________________________________________________________________________
You're welcome XXX ! It was my pleasure assisting you today!
Regardless of what you have experienced, you might receive an email regarding the service that I personally provided to you today and I will very much appreciate it if you would be kind enough to take a minute and fill it out for me. :)
I would love to speak to you again soon!
Kind regards,
Cynthia
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