Notes
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COMS process
Service change TASK SC
add/ remove offer, up, dw, remove svc, chg legacy to fpo
Chg from legacy to flexible
1. SC + space + enter
2. Customer flashes
3. Enter
4. Oder entry services screen
5. Chg sales reason
6. packages
7. More keys
8. Select svc to be removed (internet/homelife/tv)
9. Continue
10. Enter
11. Packages
12. Add
13. Select pkg group page
14. CHSI/CHL/CTV
15. Pick desired pkg (internet/homelife/tv)
16. Select
17. F3
18. F3
19. Order entry service screen
20. Remove old codes (black ones)
21. Put a zero
22.Enter
Continue with TASK OT
whenever ‘’one-time chg is required’’ mssg appears on screen means process is completed
Add-ons and equipment stay as they are
Chg telephone from legacy to fpo
1. Sc + space + enter
2. Order entry services screen
3. Sales reason b5
4. Remove all codes under T column besides modem, ims phone and publish
5. TN disconnect reason
6. Minor reason
7. B7 renewal
8. Select services screen
9. Line vs
10. Select
11. Select
12.Enter
Continue with TS TASK
Telephony Services TASK TS
1. TS + space + enter
2. Telephony svc screen
3. Click on pkg, select cx info.
4. Click on OCC pkgs button
5. package pricing for occurrence screen
6. Add
7. Voice preferred
8. Enter
9.f3
Continue with TASK OT
1. read disclosures (confirmations) verbally to cx
2. confirm
3. enter
4. salesman number
5. enter till cx search screen appears
whenever ‘’one-time chg is required’’ mssg appears on screen means process is completed
One Time Charge TASK OT
send a technician we ‘’cannot’’ send a technician after 3 – 5 schedules
1. OT + space + enter
2. One-time chrgs screen (pretty similar to disconnection screen)
3. Category H (if homelife)
4. Add a one under qty column
CONTINUE WITH SS TASK TO SUBMIT
Service Schedule TASK SS
1.SS + space + enter
2. W/O selection screen
3.Sch
4. Review total points column and if the green numbers are higher than the total points, we can send the technician
5. Pick desired sch and date
6. Enter
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