Notes

https://docs.google.com/spreadsheets/d/1QvicNBwgfjt-dKipRZwIYhJrujffEnFtX8M8jp05nak/edit#gi


Hi, Good Afternoon! I am Anu, How can I help you today?

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


Thank you for sharing details with us!

Details dene ke liye dhanyawad.

I will help you.Please share your concern.

Kindly share your registered contact number.

Ji batayiye me aapki kya sahayta kr skti hoon?


Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!




I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

Kripya aap new bank details hmari send ki gyi Mail par share kr dijiye,details milte hi 24- 48 hours me refund initiate ho jaayega or 2 hours me aapke account me reflect ho jaayega.

I am really sorry for that the contact number of pickup boy is not available here. Don't worry he will contact you before pick up.




I request you to please coordinate with delivery boy to get order as per your preference.

May I know what conversation did you had with delivery boy?

Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared//refund is initiated//ask for bank statement// macro sent//

Ji hum maafi chahte hai hmaare paas delivery boy ka number updated nhi hai. aap nishchint rahe hmaare delivery boy delivery se pehle aapko contact kr lenge.

I am really sorry for that your registered contact number cannot be changed.

Ji aapko batana chahungi ki hum aapki return request nhi le skte. Aapki complaint reject kr di gyi hai. aapke account ki kuch transactions hmare internal check me fail ho gyi hai. Hum iske liye maafu chahte hai.

Ji hum maafi chahte hai, Aapko batana chahenge ki resolution same hi rahega.kripya aap hmaare sath cooperate krein.

I am sharing you an SMS regarding the same in which you will receive a link and would request you to register your complaint by that link and share the product images. Once you share the images with us, our team will get in touch with you as soon as possible.

Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared//neft not present//ask for bank details// macro sent//

Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared// refund is initiated // ask to wait 7-10 business days//
I would like to say you that We can provide you information only in Hindi or English language.




I would like to sayyou that If you make payment by paytm, You will get 300 rs. cashback on your order. By Dhani App ,you will get 25% cashback and by Rupay ,you will get instant 15% discout.

Ji me aapko batana chahungi ki mene aapka concern update kr diya hai.

I would like to say that snapdeal does not offer cash rewards like these.
I request you to please do not response these fake calls. All the offers regarding snapdeal are present only on our website or application.

I request you to please try to send your courier by any other courier services. The address and courier service center we have sent you in mail is right.

Cust Concern – cx want to return the order///
Action Taken – replied on whatsapp//
Communication – info shared//ask cx to raise complaint by himself//sms sent //

Ji aapko batana chahungi ki snapcash ek virtual currency hai jisse aap snapdeal par products khreedne ke liye use kr skte ho. Aap snapcash sanpdeal aap par games khel kar,sign ke ke,refer krke,or orders place krke earn kr skte hai.

Ji aapko batana chahungi ki jese hi aapka pickup ho jayega or apki complaint accept ho jane ke bad 24 hours me aapka refund initiate ho jaayega or 2 hours me aapke account me reflect ho jaayenge.

Cust Concern – cx want to know return status of his order
Action Taken – replied on whatsapp//
Communication – order confirmed // No response// chat closed//

I have successfully updated your alternative number. I request you to please wait For 24-48 hours. Our delivery boy will contact you before delivery.

Ji aapko batana chahungi ki hum aapko sirf chat par hi information de paayenge. Kripya yha par apna concern share krein.

Ji aapko batana chahungi ki technical limitations ke karan hum images download nhi kr skte. Kripya hme type krke apne product ki details share kijiye.

Kripya aap apna concern share kijiye, aap hmse is order ke baare me kya sahayta chahte hai?

I request you to please share your Order/Suborder/Registered Contact No/Email ID. without details I am unable to give you any information.


I would like to say you that your complaint is already registered, I request you to please wait for 2-3 days for pick up. Once your pick up will done, your refund will be initiated within 24 hours and will reflect into your account in 2 hours after initiation.