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comm- cx want to know order status , as order is late beyond promise date ,apology done ,ask to wait , or info shared that we will update you regarding your order as soon
action- apology done . informed cx to wait for update // we will try our best to delivered he order as soon
issue- delay dispatch
comm- cx want to know when will my order will dispatch ,bcz order is not dispatch till now or order is outside SLA of dispatch date
action- apology done // assurance given to cx that we will try our best to dispatch the order within 24 to 48 hrs
issue- query about serviceability
comm- cx want to place order by COD , but cx told im not getting cod option in my app // but as per the PDP // COD is not available at cx address // so guided cx for PRE PAID
action- informed cx for the same
issue-order status
comm- cx want to know order status , when my order will delivered , as per tracking info shared that order is within time /delivery date shared ,tracking detail shared ,assurance given for delivery /
action- info shared with cx as cx required
issue- offer detail /T&C
comm- cx want to place order and as per PDP cx want to know offer for particular order / so info shared about offer Detail or terms & conditions for the product
action- info shared with cx as cx required
issue-
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