Notes

Thank You for contacting Xfinity chat support. My name is Harshdeep, who do I pleasure of asisting today?

I really appreciate your efforts prior this chat, let me handle it now

You have been a great customer, probably the best I have ever talked too.

I must say, You are really one of the most understanding, patience and supportive customer I had chatted today.

Please confirm the CMAC address of the modem you can find it at the back of the modem, I need to make sure I am working on the right device.

I am a consumer myself and can relate to your situation. Be rest-asured we will find a solution for you.

I am here to help you with everything in my power to resolve your concern on priority basis.

As we are from troubleshooting department we have limited access to the billing details.

I have successfully restored your services, internet will be back once you restart the modem and tv services will be back within 1 hour.

If the issue is from Xfinity end then there will be no charges, if the issue is from customer's end then there will be $100 charges for the professional tech visit.

As we are from the troubleshooting team so we have limited access to cancel the xfinity services. However we have dedicated cancellation team available for this and they will cancel xfinity services. I would request you to please call to our cancellation team at 1-866-470-6654. They are available Monday to Friday 8:00 AM - 10:00 PM ET, Satuday 8:00 AM - 9:00 PM ET, Sunday - Closed


Meanwhile i was checking your account i saw that you can get the Motorola Once 5g ace at lowest price if you get the mobile and keep the same number with it you don't have to pay any down payment.

I totally understand your concern for paying Technician charges, however when you opt for Self installation Kit for your devices and installation, it is mentioned in the digital approval that if you are not able to self install the devices and you require technician to visit your premises. Technician will ensure he install the product correctly, Verify the Download and Upload speed, will Test The signal, Will ensure proper hook up of your equipment and comcast equipment and will educate about service and Troubleshooting.


For future reference you can also perform Trouble shooting on My account application I am going to check the account details and do the troubleshooting and see if that resolves our issue, if that doesn't resolves our issue then I will be scheduling a technician visit for you. this process will take 5-6 minutes to complete.

sale pitching

As I was checking your account I saw a great deal with heavy discount and I would like to tell you that you are eligible for upgraded and high speed internet. Are you interested in upgrading?

Meanwhile, I was checking your account I saw a great deal with huge discount only for you on the Xfinity mobile this is the last day of sale. We have recently integrated our advanced free 4k streaming Flex box. This will help you to enhance your Internet connectivity and provide you best service experience. It will deliver to you with in next 3-4 days or earlier.Sounds good to you?



BEXA Are you aware about free streaming feature that we are providing to all customers with cable services? With Xfinity TV one of our customer's favorite feature is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. Download the Xfinity Stream app using this link : https://xfinity.com/apps It will also work outside the home. You just need to access it using your Xfinity username and password.

TROUBLESHOOTING STEPS

Could you please confirm since when you are facing this issue and have you done any trouble shooting steps?

Unplug the power cable from the back side of your modem, wait for 30 seconds and plug in back, let me know if you are getting the same issue Please check the coaxial cable, make sure it should be finger tight ( can you see a coaxial cable it's a rounded black cable.

Can you check if the cable is finger tight ) Let me help you with you the further steps I am sending the signals to your modem, it will take 2-3 minutes, meanwhile may I know how was your day so far?

I have sent the signals to your modem, may I knows is it working now For future reference you can also perform Trouble shooting on My account application








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1. Once you add xFi complete on the account, after the initial 14-day asessment period, you’ll receive additional email with information about your xFi network performance. After the Whole Home evaluation is complete, the results are sent to the primary email address on file.

2. If eligible for free pods, you will receive an email "Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no additional cost. This email will include a link to order an xFi Pod; once completed, the xFi Pod will arrive within five to seven business days. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website."


I reviewed the account status and regret to inform that services are interrupted due to past due balance on the account. I checked for the payment extension option as well but that is not available for you at the moment, request you to please pay the past due balance for $__ in order for me to go ahead and restore the services on the account.

I apologize for the miscommunication however there are no notes updated on the account for the same and I have also verified your eligibility for payment arrangement, service restoration will only be possible after the payment of past due amount.

I can understand that it is difficult for you to manage the account right now and pay the bill. I really wish to help you out however there are certain policies we need to abide by and as per that without the past due balance, service restoration would not be possible at this address. I would request you to please make the payment for the past due amount so that we can help you restore the services. As we are from troubleshooting department we do not have access to restoring them however our billing team can do it for you you can chat back at 8am to 10 pm they will help you in this.


Mercury : https://mercury.comcast.net/login/sso

LMS:-https://care.xfinitypartnerportal.com

Einstein:- https://einstein360.cable.comcast.com/

Workflow:- https://chat.pcidss.eclerx.com/chat

CSG system >>Nucom

Exchange Portal : https://xfinityxchange2.performnet.com/

Links :

User name - https://www.xfinity.com/getstarted
Speed test - http://speedtest.xfinity.com/
Xfi Pods - http://www.xfinity.com/xfipods
New service- https://www.xfinity.com/locations/in-my-area.html
Hotspot - https://www.xfinity.com/wifi
Streaming - https://www.xfinity.com/stream
Channelline- https://www.xfinity.com/learn/channel-lineup
Northeast - https://www.xfinity.com/channel-lineup-northeast#standard-channel
New Service- https://www.xfinity.com/learn/offers
New service- https://www.xfinity.com/?shop=1
Xfi link - https://www.xfinity.com/myxFi
Norton - https://internetsecurity.xfinity.com
Xfisimulator-https://www.xfinitysimulators.com/xFi
Seasonal - https://inseasonal.cable.comcast.com/#/home
Cable box - https://xfinity.com/equipmentupdate
Simulator - https://xfinitysimulators.com/
Chat link - https://support.norton.com/sp/en/us/norton-security/current/contact-chat?abproduct=Norto+Security&abversion=current&entsrc=Direct&layouttype=SOS&partnerid=1122&puid=1215
User manual- https://www.xfinity.com/support/articles/cable-box-user-manuals
Xchange - https://xfinityxchange2.performnet.com/xfinityxchange2/login.do
Appointment- https://www.xfinitystores.com
LMS LIN - https://care.xfinitypartnerportal.com/admin/reports/Enterprise
Returnlabel- https://customer.xfinity.com/returns
modem link- https://www.xfinity.com/support/devices/
remotes - https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work
Payment arrangement: https://customer.xfinity.com/#/settings/bill/scheduled-payments
virtual call back - https://callbacks/ScheduleAgentInitiatedCallback
Gift card enquiry - https://comcastrebatecenter.com/default.asp

Help Line numbers---
Helpline number 1800-934-6489
Customer Security Asurance Team:1888-565-4329
Copyright Escalation Team: 1888-842-2112
Data Usage: 1877-807-6581
Visa Card: 1877-435-6683
Prepaid account: 1855-757-7372
Internet Essentials: 1855-846-8376
Mobile department: 1888-936-4968
Order confirmation: 1855-423-9888
Norton Security: 1877-272-7149
SIK Activation Line: 1855-652-3446
Prepaid Internet: 1855-757-7372
Wifi pas on demand: 1866-489-0919
Seasonal hold: 1888-633-4266
Wifi pas- 1866-366-5756
UPS pick- 1800-823-7459
Movers- 1888-245-4000
Gift card Status/ enquiry- 1800-526-3268
Xfinity xFi pods team 1-877-392-1494


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