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warranty
afterpay provided loan to customer so they can acquire service
existing customer / line agent
if mech cancelled less than24 hours
wll be charge $25
communication: customer and mech /
script you need to give mech around 30 minutes up to reach your place
analytic communication stats
reschedule appt: appoitnment tab/click edit appt / book a new appot
appointment /cancel appointment
when will this part be avaiable for mechanic?
price increase/price changes
JOB
edit
we don't edit quantity and prices
if yourmechanic is not providing parts there are not taxes involved
we need to make customer aware that they need to provided all part and accessori needed to perform the task
show approval details
interaction/ communication tab added
********************************************
03/22 martes
diagnostic credit
customer will get a $20 dollar discount on recommended service by mechanic after a inspection performed
******************************
customer with billing issue
BBB /BAR
review all activity and break down of charge
all charge will be found on analityc
contrl F for key words
read analityc /use key words
unannounced charged/mech make change labors/mech didn't complete process for announced/
ANALISATION
Duplicate charge/ preauthorization and release after appointment is completed
mech will pre authorized full amount for the service/
once task is completed it will be charge and completed
JOB
BILLING TAB
INSPECTION CREDIT WITH A CODE Starting with D
INSPECTION REPORT
SUMMARY / INSPECTION REPORT
credit card declined/
customer complaint on mechanic no show
di-escalate a call to ASANA TO SUP AND TEAM LEAD
SOP standard opration procedure
SENT EMAIL FOR INSPECTION AND BOOKING
************MIERCOLES 03/23 *******************
Warranty
customer will call into the new app and existing cust/
valid and invalid warranty claims
how we hand valid warranty
first find out if they have already files a claim
if they say yes confirm on crm or asan
use case number or name
new claims if report new claims
im sorry having issue with the vehicule
give me minutes to review account
Review asana for customer claim
issue is on repo
we will need to create a new appointment with a master mechanic
if yourmechanic provide parts
with 12 month 12,000 miles
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