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Cancellation steps for d2c
Log in to your account.
· Go to Plans & Payments.
· Then click on Change Plan.
· Check Peacock Free to switch plans at the end of your current billing cycle.
· Once confirmed, you will see a confirmation message on screen and receive a confirmation email, which may take a few hours.
our rubby is called american football
footbal is soccer for america
expertise
assurance
lead to chat and interaction
empathy
understand the cx
@ takes ownership
negative words
lead with positive interaction
@acknowledge evry reply
perameter
@probing
isolate issue - figure out what exact issue with which device and application
we cannot ask irelevant question
in buffering case reboot step will be last in this case
excellent -10
average-5
n/a
ensure we response cx question properly
read actively
all queries should be address
#Delay response, reply should be less than 90 seconds for timely responses, for average for than 90 and less than 2 min, 2 min is for autofail
@hold
@porper grammar
phrasing of sentence, punctuation, spelling, tenses, capitalization, form verb
grammar, phrase
@Resolution
May I know the iOS version of your Apple TV?/What would be the iOS version of your Apple TV?
Thank you for contacting Peacock Customer Care. Could you provide your full name and email address, please?
Thank you for the details, Kevin. I hope you are doing well. How may I assist you today?
I apologize for the inconvenience. Let us fix this together.
Thank you for reaching out, I will help you with this.
It was a pleasure assisting you. Thank you for contacting Peacock Customer Care. Have a great day!
Please let me know if there's anything else I can help you with?
I request you to sign out and sign in again from your peacock account and let me know if still it shows to pay.
Is this is the best email to contact you.
I have successfully turned off the auto renewal and be assured you that you will not be charged moving forward. You can access the premium content till date.
@ renew subscription
if cx comes within 72hrs then we will refund
hard cancel and provide refund and asked to subscribe again
if cx see free tier even after getting premium asked to sign out
To sign out from your device, go to the profile icon on the top right corner and navigate to the account's step under the account's step you will get the option to sign out the device, Please click the sign out and sign in back while sign in into your account make sure your entering your peacock email and password correctly and manually.
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