Notes
Notes - notes.io |
they received a letter about updating information of authorized user on the account
Offer MasterCard for brooks brother but declined by customer
Verified the name of the authorized user, address.
Gave option to add authorized user, sending card
confirming service
Listen to Me
Actively listen - Opportunity (because of the verbal collision)
Ask the right question - Strength
Connect with me - N/A
Respect Me
acknowledge me as valued customer - Strength
Be professional and courteous - strength
Make me your priority - Strength
Help Me
Demonstrate, Passion and accountability.. - Strength
Resolve My Need(s) - Opportunity (the agent offered to send a card, but never happened)
Efficiently manage our interaction - Opportunity (ask about the concern before verifying the customer)
Guide Me
Tell me what to expect and fully explain - Strength
Educate me - strength ( agent provided option for brooks master card)
Provide me the right solution - N/A
.
Compliance Hit - Date of Birth, agent put 1964 instead of 1946
name of the authorized user was provided by the agent
2ND CALL GOOD CALL
Started w/ how may I help you ExxonMobil
expires in February 2022 / account was closed
empathy / acknowledge the concern (BOTH GENERIC)
dead air
not using the card for 2 years because of the coronavirus
the gas station was replaced by another station
because of inactivity
gave option to re-apply for exxonmobil / check with the credit bureau for negative on credit report
Listen to Me
Active listen - Strength
Ask the right question - Opportunity (no confirming of service)
Connect with me - Strength
Respect Me
acknowledge me as valued customer - Strength
Be professional and courteous - Opportunity ( words of choices)
Make me your priority - Strength ( Positive tone, accommodating and friendly)
Help Me
Demonstrate, Passion and accountability.. - Opportunity (using they in closing the account)
Resolve My Need(s) - Strength
Efficiently manage our interaction - Strength
Guide Me
Tell me what to expect and fully explain - strength
Educate me - N/A
Provide me the right solution - opportunity (didn't give the option for reapplying
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
