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the rate of speech was very high in the call opening......feedback shared with the agent..
cx issue is about the delivery .....case was already with the team....call got disconnected while sharing the information
Incident Id - IN22031222452503149426
feedback shared with the cx about the incident ....agent told that she was unable to unhold the call.
agent not removed hold on time...and after that call got disco.........feedback shared with the agent ....
cx was concerned about the delivery of the product..........but but agent failed to share the information
Incident Id - IN2203151605526130027
cx was concerned that he received a different product
feedback shared with the agent about the overall and dead air...and also for lack of confidence..and dead air for a long time..not responded over the call on time
cx was concerned that he received a different product.....agent placed the call on hold for a long time and dead air over the call.
Incident Id - IN22031617214448861184
cx want concerned that the Wishmaster denied pickup of the product due to brand name mismatch....cx facing the quality issue with the product
.....feedback shared with the agent ....and told agent to increase your communication skill.........also.agent was confused over the call.
Incident Id - IN22031617412206100006
cx was concerned that he was facing hanging and brand name was not same.....agent provide the correct information to the cx .....but case was already with the team and agent did not update the incident and tat that case in wrong issue type......feedback shared for the same
Incident Id - IN22031714590762170874
issue: cx product should have been delivered today but the date was pushed to 19 march
resolution : told him we are sorry for the delay so told logistic will always try their best to deliver your product ASAP
TAT shared 19march
Incident Id - IN22031718340864672095
cx want concerned that he ordered an apple pencil but has received a normal writing pen
issue: cx had ordered an apple pencil but has received a normal writing pen
resolution: forwarding the call to L2
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