Notes

Hey , I hope you doing well today. How may I assist you?
I totally understood your concern. No worries, let me pull up your account records then we'll check what best can be done in this case.
I apologize for the inconvenience. Let me help you right away with your issue.
I wish I could make call. However as we are from chat support team we are not authorized to make calls. No need to worry please give me a chance to assist your with your concern

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
I do value your time. However it will take few more minutes of yours. Please stay connected with me.

Sure, If you want on call assistance, we have dedicated helpline number. I would request you to please call on : 1800-934-6489. However the procedure is same, If you allow me I can help you over the chat.

Could you please confirm your modem CMAC address, which you can find on back or bottom of your modem on white sticker.

May I have your complete service address along with zip code so that I can pull up your account records.

I hope you are happy with the support I have provided you on chat.

Fantastic! I'm glad that we were able to fix internet issue.

Thank you so much, it really means a lot to me and motivates me to work with more dedication.

Have you checked all the connections from back of your modem. All should be tight and secure.

Could you please confirm your modem light status? Is it On Off or Blinking?

Thank you so much for contacting Xfinity chat support. Have a wonderful rest of your day. Take care and stay safe.

It's my pleasure, Glad that I was able to assist you today. Thank you so much for being so supporting and patient through out the chat. Is there anything else I can assist you with?

TP2:-We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.

TOG:-Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Prepaid Helpline : 1855-757-7372

Mobile helpline : 1-888-936-4968

Service cancellation link : https://www.xfinity.com/support/cancel-service.

Internet essential : 1-855-846-8376, https://ec.comcast.com/request-chat-support.

Equipment activation : www.xfinity.com/activate.

BB/HOA/Tenant :Your chat has been routed to the support desk for residential customers only. Your account is a Business class account and have an exclusive support desk. I would request you to please call our Business support team at 1-800-391-3000 for assistance.

Movers helpline : 1888-485-3514.

Channel lineup : You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html

Retention helpline : 1866-470-6654

CSA helpline : 1888-565-4329

CSN2: Great! I appreciate awesome feedback on the services and experience I have provided you today. Thanks for being a loyal customer. I hope you have an wonderful rest of your day.

Password reset link :Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset

Seasonal hold : 1888-633-4266

Activation helpline : 1855-652-3446

Helpline : 1800-934-6489

BAXA Wifi- While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Self help - If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page

Autopay self help : Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay

BAXA Xfi : As currently your modem is XFi enabled, so you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home WiFi network access during dinner time.