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I totally understood your concern. No worries, let me pull up your account records then we'll check what best can be done in this case.
I apologize for the inconvenience. Let me help you right away with your issue.
I wish I could make call. However as we are from chat support team we are not authorized to make calls. No need to worry please give me a chance to assist your with your concern
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
I do value your time. However it will take few more minutes of yours. Please stay connected with me.
Sure, If you want on call assistance, we have dedicated helpline number. I would request you to please call on : 1800-934-6489. However the procedure is same, If you allow me I can help you over the chat.
Could you please confirm your modem CMAC address, which you can find on back or bottom of your modem on white sticker.
May I have your complete service address along with zip code so that I can pull up your account records.
I hope you are happy with the support I have provided you on chat.
Fantastic! I'm glad that we were able to fix internet issue.
Thank you so much, it really means a lot to me and motivates me to work with more dedication.
Have you checked all the connections from back of your modem. All should be tight and secure.
Could you please confirm your modem light status? Is it On Off or Blinking?
Thank you so much for contacting Xfinity chat support. Have a wonderful rest of your day. Take care and stay safe.
It's my pleasure, Glad that I was able to assist you today. Thank you so much for being so supporting and patient through out the chat. Is there anything else I can assist you with?
TP2:-We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.
TOG:-Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
Prepaid Helpline : 1855-757-7372
Mobile helpline : 1-888-936-4968
Service cancellation link : https://www.xfinity.com/support/cancel-service.
Internet essential : 1-855-846-8376, https://ec.comcast.com/request-chat-support.
Equipment activation : www.xfinity.com/activate.
BB/HOA/Tenant : 1800-391-3000.
Movers helpline : 1888-485-3514.
Channel lineup : https://www.xfinity.com/learn/channel-lineup.
retention helpline : 1866-470-6654
CSA helpline : 1888-565-4329
CSN2: Great! I appreciate awesome feedback on the services and experience I have provided you today. Thanks for being a loyal customer. I hope you have an wonderful rest of your day.
Password reset link :Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset
Seasonal hold : 1888-633-4266
Activation helpline : 1855-652-3446
Helpline : 1800-934-6489
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