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USPS: 1-800-275-8777
UPS: 1-888-742-5877
DHL 1-800-225-5345
Opatra: +44 20 7998 5708 - 1-800-844-4220 (Mon-Fri:10:00(am)-6:00(pm))
Great, I have processed your order and you will receive the details via email and/or text on file. Today your Purchase feeds hungry children and will provide meals.
We want to welcome you to the Shoplc family. You will receive a welcome packet that includes a letter from our president Amit, and a free jewelry cloth, and free shipping on your next three orders.
Thank you for giving Shop LC the chance to deliver joy. Please stay on the line for a survey, have a great day,
Hi my name is (agent name) with SHOP LC and I was calling to check in with you about your purchases. We wanted to make sure you were happy with your purchase and didn’t have any questions or concerns.
If there is anything that we can help you with, please don’t hesitate to call us back at 877-899-0078.
Out bond Script – “ This is Agent name from ShopLC hope you are doing well, I am calling because we noticed that you reached out to us today. Did you need any help placing an order?
I will be delighted to assist you ! please reach US on 8778990078 !
If customer answers: For outbound
Hi my name is (agent name) with SHOP LC and I was calling to check in with you about your purchases with us.
We wanted to make sure you were happy with your purchase and didn’t have any questions or concerns”
Name:
Phone No.:
Cx code :
Order / Invoice :
Item :
Problem :
Resolution :
Current Queue
CS-15
Break type- Lunch at 10.30
Item sold out:
Order#: N/A
Item#:
Problem: Sales/Reg Line :
Resolution: Customer is interested in this item; Provided Item#: to Customer so he/she can call back to see item is back in stock.
GHOST CALL:
Order#: N/A
Item#: N/A
Problem: Ghost Call: Unable to hear Customer.
Resolution: Informed Customer, I do apologize. I am unable to hear you. Please, give Shop LC a call back at 1-877-899-0078 for further assistance. Thank you for calling Shop LC.
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