Notes

ENGLISH TEMPLATES

(OPENING)
I am fine, thank you for asking. I hope you and your family doing well!
Hi, Greetings of the day! I am Rashika. How can I assist you today?

(PERSONAL DETAILS)
I really apologies but we are not authorised to share any personal information.

(ASKING DETAILS)
Kindly share your Order ID/Suborder ID/Registered Contact Number, So that I can assist you!
Without any details I am unable to help you. Please share your Order id/Suborder id/Registered Contact Number, So that I can assist you better!
I am sorry I am unable to fetch details of the order you want to know about so kindly share the order id of specific product so that I can help you.
I am unable to fetch any information from given details. Kindly provide the correct details so that I can help you.
How can I assist you regarding Snapdeal?
No need to worry, you will be fully assisted.
Kindly elaborate your concern so that I can assist you better!
May I know your exact concern please?

(THANKS)
Thank you for sharing details with us! Please allow me sometime to check information for you.
Thank you for confirming order! Please allow me sometime for checking information for you.
Are you talking about this order?
I would like to tell you that I am unable to help you without confirming order so I request you to confirm the order so that I can assist you better.

(HOLD 1)
Please allow me some time, So that I can check information for you.
If you are comfortable holding for a moment, I will review your information and have an answer for you very shortly.



I totally understand how one can feel when such incidents happen and now without making any excuses, Let me provide you with the best support and resolution. Please allow me 2-3 minutes to look closely into this matter.

(HOLD 2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Sir, It is taking some more time as to check the information, so I request you to stay connected with me.



Sir, I am currently working on your query. Please bear with me for a few more minutes.
(UNHOLD)
I apologize for the delay, We appreciate your patience!
Thank you for your precious time!
Thank you very much for holding, and sorry to keep you waiting.

(FURTHER ASSISTANCE)
Is there anything else I may assist you regarding Snapdeal?
Let me know if you have any more questions, comments or concerns - I will be happy to assist you in any way possible.
Sir, if you still have any doubt related to your concern/problem/issue/query, please feel free to ask me again I will be more happy to help you further.

(CLOSING)
<GLAD>
I am glad that I was able to help you with the required information. It was nice talking to you. Thank you! Have a nice day.

No need of thanks Sir. It is my duty to serve you and your satisfaction is enough for me.




Sir, It was a really pleasure to have a chat with you and I thank you from the bottom of my heart that you cooperated with us today and for remaining positive, looking forward to serve loyal customers like you!

<ISSUE ESCALATED>
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!

We appreciate your patience regarding the same. Rest be assured I am working personally on your issue and you will get resolution within the given timeline. Thanks for chatting with us! Have a great day ahead!

<NO RESPONSE>
We are closing this conversation because of no positive response from your side. You may contact us again. Stay safe and have a good day!
It's really a pleasure to help valued and loyal customers like you. We care about making sure that you are happy with the service.




Unfortunately, We have to close this chat session due to no response from your side. No worries, You are just a text away to restart this conversation and we will be more than happy to assist you.

(SNAPDEAL RELATED)
If you have any concern/query related to Snapdeal please share so that I can assist you.
For Snapdeal related queries, feel free to reply us, we assure that we will assist you better. Thank you for contacting us! Have a good day!
As per your requirement this is one of the best selling product of Snapdeal I hope you will like it:

( CHANGE ADDRESS)
If MFG created but not shipped -
I am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

If MFG created & shipped -
I am really sorry, your item is already shipped & its with the courier. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

I would like to tell you that to change your name and registered address for future orders, please follow these simple steps:
- Go to My Orders
- Click on <Saved Address>on the left of the page
- Change your name and address and click on <Save>
If you require any further assistance, feel free to reply to this email. We will be glad to help you.

(ORDER STATUS)
PRODUCT NOT SHIPPED (with in PDD)
Your product will be shipped soon and you order dispatch date is "Dispatch dates" and once order will get dispatch you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before "Delivery Date" as promised.

PRODUCT SHIPPED(within PDD)
Your order is already shipped on "dispatch date" and it is in Transit and will reach on or before "Delivery Date" as promised. Also, I will work with courier to get this delivered quickly.
You can also track your order by clicking here. https://m.snapdeal.com/myorders

PENDING FOR VERIFICATION
Your order is one step away from confirmation and needs to be verified. Our team will call you in next 24 hours (between 9 AM and 9 PM) to confirm your purchase. We may also auto verify your order and send you an order confirmation email.

(ORDER DELAY)
ORDER DELAY IN DISPATCH(within PDD)
We apologies for inconvenience caused. Your product is slightly delayed in shipping but no need to worry because I will work with my team to ensure it get deliver to you on or before "Delivery Date" as promised. Also I am taking complaint regarding same our team will update you for the same within 24-48 hours.

ORDER LATE-STUCK AT COURIER (outside PDD)
I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. I am taking complaint for the same team will update you regarding this. We are working round the clock to deliver the same at the earliest.
You can also track your order by clicking here https://m.snapdeal.com/myorders




I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.
There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step.
There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
I know that there has been a delay but please be assured that we are working hard to get your product to you at the earliest.
"Sorry! Your order will be delivered with a delay. We understand the importance of timely delivery and our teams have prioritised the delivery of your item at the earliest.

OFD (out for delivery)
Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.
Below mentioned is courier boy's details:-

UD (undelivered orders)

Sir, I can see here that delivery could not be completed due to "UD reason".
Please confirm, did you receive any call for delivery on "UD Date".

(ADDRESS,ALT. NO. AND LAND MARK CONFIRMATION)
We apologise for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery for that will you please share your alternated no. and landmark so that it will easy for courier partner to deliver your order. Also please confirm me that the below mentioned address is correct for order delivery.
" Given address"

(DELIVERY RESCHEDULED)
I have rescheduled your order delivery same will we re-attempted within next 24-48 hours and we apologize for the inconvenience caused.
You can also track your order by clicking here https://m.snapdeal.com/myorders

UD(OTHER ISSUE)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will try to deliver your order at the earliest for same our team will update you within next 24-48 hours.
You can also track your order by clicking here https://m.snapdeal.com/myorders

ODA (OUT OF DELIVERY AREA)

I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"
Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

(URGENT DELIVERY)
Sir, I am your Relationship Manager now who will look after the delivery status of your order and we will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "Delivery Date"
You can also track your order by clicking here: https://m.snapdeal.com/myorders

(EXACT DATE)
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

(EMPTY PARCEL)
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.
Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back along with the 'Snapshots of outer and inner package with visible poly bag Serial/Bar code number' for the detailed investigation within next 7 days. We are sorry for the inconvenience and will get back to you asap!

(PDWP)
FIRST CONVERSATION
I can see your order is showing delivered on "date". I would request you to check once with your family/neighbors/office mail room as they may have accepted the package in your absence/on your behalf.

COMPLAINT TAKEN (COD)
We apologies for inconvenience caused to you. I have registered your request. our team will look into the matter. Meanwhile you can place another order.

COMPLAINT TAKEN (PREPAID)
We apologies for inconvenience caused to you. I have registered your complaint. Our team will share the proof of delivery with you once we get it from our courier partner within 24-48 hours. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

PDWP (RE-INVESTIGATION)
Sir, our team is doing a re-investigation on your case, We will update you regarding this within 7-10 days, meanwhile, I assure you that your refund is secure under the trust pay policy.
We apologies for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

(RTO )
(COD)
We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place new order.
OR
We apologize as we were not able to deliver your order due to some courier issues. I request you to please place new order.

RTO (PREPAID)
We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place new order.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
OR
We apologize as we were not able to deliver your order due to some courier issues. I request you to please place new order.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

RTO (PREPAID REFUND NOT INITIATED)
We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place new order.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
We apologize as we were not able to deliver your order due to some courier issues. I request you to please place new order.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

(CANCELLATION)
ASKING REASON
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

CANCELLED BY UD (COD)
As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!

CANCELLED BY US (Prepaid)
As requested by you, Your order has been cancelled. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
Would like to see you again shopping with us!

(CIP)
As I can check your order cancellation is in process. So I request you to wait for 24-48 hrs. Once we will initiate a refund of Rs. XX to your card/accounts. It will be credited within 7-10 business days.
Would like to see you again shopping with us!

CANCELLATION STAGE BUT UNABLE TO CANCEL COD
We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours with the latest update on this request.

NON CANCELLATION STAGE COD
Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, you can refuse the delivery.

NON CANCELLATION STAGE PREPAID
Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, you can refuse the delivery.
Once you refuse, we might take up to 6 days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.

WHY WAS MY ORDER CANCEL (COD)
As checked your order got cancelled due to "cancellation reason" I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

WHY WAS MY ORDER CANCEL (Prepaid)
As checked your order got cancelled due to "cancellation reason". We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
OR
As checked your order got cancelled due to "cancellation reason". We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

(REFUND IN TAT)
I have checked the details and your refund was initiated on {date} by us and banks usually takes around (TAT) to reflect the amount in your account.
Don't worry, your refund will reflect in your account soon. If you do not get the refund within the timelines, please contact us. we will be happy to help you .

(REFUND NOT IN TAT)
I have checked the details and your refund was initiated on {date} by us. Sorry to hear that you haven't received your refund till now. I would request you to please get in touch with your Bank and share this reference number:
and share your bank statement from the date of refund initiation to till date in pdf form via mail for further investigation.

FAILED TRANSATION (Fresh case)
Sir, As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours.
Please rest assured.

FAILED TRANSATION (Escalated case)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

(PAYMENT OPTION)
Kindly confirm the payment option for the refund initiation from given payment modes:
BANK REFUND
UPI
AMAZON
Once your complaint has accepted regarding your product. You will get instant refund from our side. You just need to provide your Amazon/UPI Id with us on link shared to you on your registered number and email id.

(ASKING BANK DETAILS )
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.
I would like to tell you that I have shared an email regarding this to your email address you can check this in your mail inbox or spam mails and share the details in reply of that mail.

(RETURN REQUEST)
I would like to inform you that I have registered your request here and shared a sms regarding this to your registered number I request you to to raise your concern and upload the images of product in the link provided in that SMS after receiving your required information team will revert you soon.

I will register your complaint about it, would you please confirm me what you want from replacement or refund for this product?



I would like to confirm that once your product's pickup will done and has gone through a successful quality check, the refund will be initiated within 24 hours which will credited to your account within {TAT}

(PICKUP)
CONFIRMATION FOR PICKUP
Will you please tell me the pickup of your item is done or not?

PICKUP FAILURE:
As I can see here, it is updated as pickup could not be completed due to "failure reason", so could you please confirm me, did you receive any call for pickup on "date".

PICKUP SCHEDULED
Sir, As I can see here, the pickup of your item has been scheduled and it will be picked up within a maximum of 24-48 hours from the "name" courier partner.
As I can see the pickup of your order is manual pickup because pickup service is not available for this order in your area so you have to send this parcel yourself at the address of warehouse with the help of national courier service.

PICKUP RESCHEDULED
We apologize for the inconvenience caused. But no need to worry I have rescheduled the pickup of your order and same will be picked up within next 2-3 days by the "name courier" partner.

(OFP) OUT FOR PICKUP
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination. I request you to wait till end of the day.

Pickup APUC
I understand that your item is already picked, could you please confirm me the pickup date and courier name and if you have any pickup receipt and SMS. Also I request you to please share pickup boy's number so that I can mention here.

APUC (COMPLAINT RAISED)
I have updated your concern, our team will update you regarding this within next 72 hours. We apologize for the inconvenience caused.

(PUC to RPR)
I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks.
I would request you to wait till then. We will keep updating you via SMS & Email.

PUC/QC Process door step
Once your order will be Picked up we will do a quality check and Update you regarding your Refund/replacement.

(REVERT)
I apologize for the inconvenience you have experience. As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

(COMPLAINT TAKEN)
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 Hours for further updates.
Sir, I know that nothing is more annoying than receiving incomplete order, damaged, different order, poor quality , and I can understand your disappointment at this moment, but don't worry I am immediately raising a complaint to my team and I request you to wait for 24-48 hours and our team will provide you the best resolution.
Sir, I am immediately escalating your concern to my team as per priority basis and they will investigate the issue and will revert back to you within 24-48 hours and will provide you the best possible resolution.

(ASSURANCE/APOLOGY)
Please accept our sincere apology. This will be taken care of for future.
Heartfelt apologies for this inconvenience.

I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
I am really sorry to hear that you are facing such an issue. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.
Your concern is justified and I understand how you are feeling right now. But be assured I have already highlighted your issue on priority basis with our team to resolve your issue at earliest.

I know that you have waited for a long and I don't want to leave you as an unhappy customer as you are very precious to us.
Sir, I understand how you are feeling , If I were in your position , I would also feel just as you do.
Sir, I can understand your pain. I would feel same if I was at your place.
Sir, I can understand that this is very annoying but I assure you that we will take care of this in future as you are precious to us.

Sir , you are a very valuable customer of Snapdeal and we can't afford to loose a customer like you.
You deserve only the best service, especially when you are an esteemed and regular customer of Snapdeal.
I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.

Sir/Ma'am, don't worry, your hard earned money is in safe hands and we will try our best to return it as soon as possible, just in case you don't receive your money then we are available at the live chat 24x7 and you can contact us anytime.

I really apologies that you are experiencing this problem. I understand how frustrating it must be but I personally assure you that you won't come across such kind of inconveniences as we will work hard to improve our services and to provide you the best services that you deserve.

I truly understand that nothing is more embarrassing than what happened today. I kept myself in your place for a moment and then I came to understand how much painful was that.

We work really hard to make your experience better, but sometimes due to unavoidable circumstances, we fall back. I can understand your frustration and it is totally justified.
I am disheartened to know that we were not able to make up to your expectation. But please give us another chance to serve you the way you deserve.
I completely understand your concern, don't worry, I can definitely help you with that.
I assure you that next time you won't come across such kind of inconvenience.
Moreover, I will straightaway escalate your issue to concerned team so that you won't face such problem in future.

As I don't want to loose an opportunity to help you, therefore I will do my best to resolve your concern.

Please be assured, I will provide you the best possible resolution, its really my pleasure to help a valued customer like you.

It's really a pleasure to help valued and loyal customers like you. We care about making sure that you are happy with the service.

(WANT SENIOR CALL)
I apologize senior is not available right now, If you want to contact would request you to please share a mail on [email protected]

(DENIALS)
I wish I could do that from my end but system does not allow us to do so.
I would be more than happy If I could do this for you , but unfortunately I am not authorized to do this.
I would really want to help you but the circumstances won't allow me to go further.
Sir, its very unfortunate for me that currently I am unable to fulfill your requirements.
Sir, I would have loved to process your request however at this moment I am unable to process it due to system limitations.
Sir, its very unfortunate for me that currently I am unable to process your request due to system limitations.

(RPI DENIAL)
Sir, It is really hard to say no to precious customers like you but unfortunately I am unable to provide you with the refund/replacement for your order. I hope you can understand and cooperate with us.

I can understand that you are not satisfied with your order but as I can see team found some transition errors in your account while checking your case and thus your complaint has been closed by team because of internal check fail. I am sorry but I'm unable to process your request again for the same product.
(WARNING )
Sir, as I have informed you earlier that I am unable to process your request, If you have any other queries then please let me know else I have to disconnect this chat.
WARNING 2
Sir, as I have informed you earlier that I am unable to compensate or provide you with the refund, Moreover this chat not heading anywhere so I have to forcefully disconnect this chat.

(ABUSE)
Sir, I request you to use professional language or else I have to end this chat session.

(CALL BACK REQUEST)

Sir, I am sorry but I would be able to response you over chat only. I would request you to share your concern via chat. I will be happy to help you here.

Sir/Ma'am, if you want you can contact us on call via below given methods:
1- Call me Now ( You can go to "My Order" section on Snapdeal app and select "Call Me Now" option to get a call back from our team)
2- 9212692126 ( You can contact through our customer care number)
3- You can write us on e-mail on [email protected] asking for a call back.

I have got your request regarding call back no need to worry I will arrange call for you within one hour I request you to wait till then.

(SNAPDEAL GUARANTEE)
Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."

"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform. We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.
We'd be glad to help you.

(FAKE OFFER QUERY)
We appreciate you for informing us on this fraudulent activity and would request you to DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
We assure you that we have already escalated this matter with concern authorities and our team is working on the same. Please accept our apologies for the inconvenience you have experienced.

(PROMO DISCOUNT)
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.

(PRICE PROTECTON)
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

(WANTS TO CHANGE REGISTERED DETAILS)
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
We are unable to change/delete the registered number associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the registered number associated with an account.

(REMINDER)
Just a reminder for you to answer.
Please indicate to respond that we are still connected.

(IMAGE)
We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, kindly help us by typing your order details to help you out.

(TECHNICAL ISSUE)
I am sorry for inconvenience caused but due to some technical error I am unable to check any information right now I would request you to contact us after one hour we will be happy to help you.

(FEEDBACK TAKEN)
I'm sorry for inconvenience caused. No need to worry I have taken your valuable feedback and shared it with our concern team strict action will taken against courier team for this issue so that you don't have to face such problems in future.

(CHANGE PAYMENT MODE)
As I can see your order has confirmed on "date" on cash on delivery and in cash on delivery orders you have to pay at the time of delivery if you want to switch the payment mode you can coordinate with the delivery boy at the time of delivery.
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SNAPCASH
"● What is Snapcash?
○ Snapcash is your virtual shopping currency at Snapdeal. You can use Snapcash for buying your favorite products through Snapdeal.

● How can I earn Snapcash?
○ You can earn Snapcash by signing up, referring new users, placing orders on Snapdeal and lot more.

● How can I use my Snapcash?
○ You can use your Snapcash to buy products through Snapdeal only. I would like to tell you that You can choose Snapcash option at the time of payment and Snapcash can be used 10% to the product value.

● Will the promotional Snapcash points be refunded on order cancellation?
○ Yes, the promotional Snapcash points once redeemed for an Order can be refunded back for a fixed validity if the Order is returned or cancelled.

● Can I use other offers along with Snapcash?
○ Yes, you can use a promo code along with Snapcash as a payment mode.

● Can I use Snapcash on COD orders?
○ Yes, Snapcash can be applied on COD orders as well.

● Can my Snapcash be gifted to other users?
○ No, you can’t gift your Snapcash to any other user.

● Where can I check my Snapcash balance?
○ You can check your Snapcash balance and transaction history on the Snapcash tab in My Accounts section. "
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VIP MEMBERSHIP
I would like to inform you that Snapdeal VIP membership is for some selective customers based on there purchases from Snapdeal.

EVERYDAY SALES PRICE

Daily special sale offers for Snapdeal VIP members
Get Up to 25% extra Grab extra discount across all products

FREE DELIVERY
Get Free delivery & Free cash on delivery across all products

Snapdeal Exclusive VIP Programme
"Everyday Sale Prices"- This program allows customers to shop at additional discount up to 25%

SELECTIVE MEMBERS
Currently, few selective customers are selected based on their purchase from Snapdeal during Oct 1st -Oct 10th 2021

VALIDITY
Presently SD VIP membership is valid for 30 days (Oct 12th - Nov 11th 2021) only.
Continue to shop with us to extend your membership

NO LIMITATIONS
Shop across any category on any number of products as there is no restriction to that.

Avail Free Delivery & More
Enjoy benefits like Free delivery, Easy cancellation, Hassle free return, & Free cash on delivery etc.

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What is Snapdeal VIP Membership plan?

Snapdeal VIP is a paid subscription program in which user pays for a given plan and gets special benefits.

What are the benefits of Snapdeal VIP membership?

No COD charge: COD charge is waived off up to Rs.99. Ex: if COD charge is 49 user, user pays 0. If COD charge is 99, users pays 0. If COD charge is 129, user pays Rs.30. The COD off value will be passed to you in benefits

• Exclusive deal: Certain products at discounted rates are available for VIP members.
Non members cannot buy these products. Non member has to buy subscription to get these products.
• Money back: Customer will get the subscription amount paid, back in the form of Snapcash. Ex: if customer paid Rs.129 for subscription, they will get 129 as Snapcash.
• Monthly Cash back: User gets Rs.100 Snapcash monthly in their wallet to purchase on site
Free Product: With the 12 month plan, user can get a free product worth the same amount. The free product will be shipped post subscription activation

Tagging:
VOC: Others
IC level 1-SD VIP Club
Status - CLOSED

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OFFERS AND DEALS
I would request you to visit the App or website of snapdeal "www.snapdeal.com" to know more about offers and deals because all the offers and deals are updated on daily basis there according to customer's purchases from Snapdeal.

I would like to inform you that prices of products are fixed by the sellers and due to different offers and deals there may be some fluctuations in the prices.

(SALE)
Sir, We are happy to inform you that we have some amazing deals on our website/App during the Toofani sale "DATE" and you can enjoy shopping by availing of exciting offers!Here are some offers for you:-

• Get 25% Cashback Using Dhani One freedom card
• 15% off upto ₹150 per card per month on RuPay debit cards.
• 15% off upto ₹500 per card per month on RuPay Credit and prepaid cards.

These offers are available with some *Terms and Conditions*.
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(COURIER CONTACT)

BLUDART --- 18602331234 https://www.bluedart.com/tracking
ECOM --- +91-8376888888
FEDEX --- 18004194343
DELHIVERY --- +91 (124) 6719500
XPRESSBEES --- 020-49116100 https://www.xpressbees.com/track

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