Notes

HINDI TEMPLATES

(OPENING)
Namashkaar! Mera naam Rashika hai me Snapdeal se sambandhit apki kya sahayta kar sakti hu?
Main theek hoon, puchhne ke liye dhanyavaad. Mai asha karti hu ap or apke parivaar mai sab ache honge.

(PERSONAL DETAILS)
Maafi chahungi prantu hamare paas personal details share karne ki authority nahi hai.

(ASKING DETAILS)
Kripya aap apna register contact number ya order id btaye taki main check karke aapko jankari de saku.
Bina details se main apki help nahi kar paungi, Aapse nivedan hai ki aap apna order id/sub order id/registered contact number share karein taaki main aapki behtar sahayata kar sakun!
Maafi chahte hain aap jis order ki baat kar rahe hain uski jankari check nahi kar pa rahi hu apse nivedan hai ki specific product ki order id share karen taki apki sahayta kar sakun.
Maafi chahungi prantu apke dwara di gyi details se me jaankari check nahi kar paa rahi hu. Kripya apni sahi details btayen.
Main apki Snapdeal se sambandhit kya sahayta kar skti hu ?
Nischint rhe apki puri sahayta ki jayegi.
Kirpya apna concern vistaar mai btayen taki apko jankari de sakun!
Kya mai apka exact concern jaan sakti hu?

(THANKS)
Details dene ke liye dhanyawaad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kar sku.
Order confirm krane ke liye dhanyawaad. Aap mujhe thodha samay dijiye taaki aapke liye jaankari check ki ja sake. Nishchint rahe aapki poori sahayta ki jayegi.
Kya aap iss order ki baat kar rahe hain?
Maafi chahte hain bina order confirm kraye apki koi sahyata karne mei asmarth hu. Kripya apna order confirm krayen taki aap ki sahayta kar sakun.

(HOLD 1)
Aap mujhe kuch samay dijiye, taki apke liye jaankari check ki ja ske.

(HOLD 2)
Maafi chahugi, jaankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.
Sir, Maafi chahte hain jankaari check karne mein samay lag raha hai, apse nivedan hai kripya sampark mein rahen.
(UNHOLD)
Deri ke liye maafi chate hain, Hum apki patience ka maan krte hai.
Apka keemti samay dene ke liye dhanyawad.

(FURTHER ASSISTANCE)
Kya iske alawa main Snapdeal se related apki aur koi sahayta kar sakti hun?
Yadi iske alawa apka koi issue/question ya koi concern hai to ap share kar sakte hain mujhe khushi hogi apki sahayta karne mein.

(CLOSING)
INFO SHARED
Apki sahayta karne mein mujhe khushi hui! Aapse baat krke acha lga, humein sampark karne ke liye dhanyavaad! Apka samay shubh rahe.
Aap jaise valued aur loyal customer ki sahayta karke behad khushi hui. Hum poori koshish karenge aap Snapdeal services se khush honge.
Apke sath baat karke khushi hui. Humare sath cooperate karne ke liye aur positive bane rehne ke liye apka tahe dil se dhanyawaad, aage bhi aap jese loyal customer ki sahayta karne mein hume khushi hogi.

<ISSUE ESCALATED>
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.
Hum aapake dhairya ki saraahana karte hain. Nishchint rahen aapke complaint par mere dwara khud kaam kiya jayega aur aapko diye gaye samay ke andar resolution mil jayega. Humaare saath baat karne ke lie dhanyavaad! Aapka samay shubh rhe.

<NO RESPONSE>
Apke traf se koi positive jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.
Maafi chahte hain apki taraf se koi response na aane ke karan hume yeh session close karna pad raha hai. Nishchint rahen aap fir se message karke humare sath jud sakte hain hume apki sahayta karne mein behad khushi hogi.

(SNAPDEAL RELATED)
Yadi aap snapdeal se sambhandhit koi jaankari chahte hain, kirpya mujhe btayen taki apko jankari de sakun.
Snapdeal se related kisi bhi query/concern ke liye aap hume kabhi bhi contact kar sakte hain hume khushi hogi apki sahayta karne mein. Hume contact karne ke liye dhanyawaad! Apka din shubh rahe.
Apki requirement ke anusaar yeh Snapdeal ke best selling product mei se ek hai aasha karte hain apko pasand aayega:

( CHANGE ADDRESS)
If MFG created but not shipped -
Maafi chahungi apka product pack ho chuka hai aur shipment ke liye ready hai. Ab koi bhi changes nahi kiye ja sakte hain. Yadi apka new address nearby hai to apse request karungi ap order ki delivery ke samay delivery boy se coordinate karen.

If MFG created & shipped -
Maffi chahungi apka order shipped hai or abhi courier ke sath hai ab isme koi bhi changes nahi kiye ja sakte hain. Yadi apka new address nearby hai to apse request karungi ap order ki delivery ke samay delivery boy se coordinate karen.

Apko btana chahungi yadi aap aage ke orders ke liye address change karna chahte hain to aap yeh steps follow kar sakte hain:
- My order section mei jayen
- Left side mei <Saved Address> par click karen
- Apna naam aur address change karke save karen
Yadi aur jaankari chahte hain to aap hu,men kabhi bhi sampark kar sakte hain. Humein khushi hogi apki sahayta karne mein.

(ORDER STATUS)
PRODUCT NOT SHIPPED (with in PDD)
Humari team puri koshish kar rahi hai taaki yeh sunishchit kiya ja sake ki apaka order jald se jald deliver kiya ja sake. Apke order ki dispatch date "dispatchdates" hai. Jese he apka order dispatch hoga hum apko email/sms mai iske regarding update karenge, or humari puri koshish rahegi apka order apko "DATE" tak ya usse pehle deliver karaya jaye.

PRODUCT SHIPPED(within PDD)
Jaisa ki check kr pa rhi hu, aapka order "dispatchdate" ko dispatch ho chuka hai or transit mein hai, Or hum koshish kar rhe hai ki apka order "DATE" tak ya usse pehle deliver kr diya jaye.

PENDING FOR VERIFICATION
Apka order ek kadm door hai confirmation ke liye or verified hone ke liye. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke liye, apse request rahegi aap call jarur uthaye. Hum apko order confirm hone ke baad mail/sms ke jariye update bhi karenge.

(ORDER DELAY)
Maafi chahte hai, Apke order ki delivery mei delay hua hai. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhi hu, aapka order transit mein hai. Aur ab Mai case manager hoon apke is concern k liye aur koshish kr rhe hai ki apka order jldi deliver kr diya jaye. Apse request karungi ap 24-48 hours ka wait karen apko update kar diya jayega.

Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ki case manager hoon jo aapke order ki samay par delivery sunishchit karegi. Main poori koshish karoongi ki apka order <Date> par ya usse pehle aap tak pahunch jaye.
Main apki chinta ko seedhe uchch adhikari tak pahuncha rahi hoon aur main apke khaate ki vyaktigat roop se sameeksha karoongi aur sunishchit karoongi ki apka order jald se jald deliver kraya jaega.
Chinta karne ki koi aavshyakta nahi hai, Maine sabhi sambhav paryaas kiye hain aur mujhe vishvaas hai ki aap jald se jald apna order praapt karege!
Asuvidha k liye maafi chahugi par jese ki dekh pa rhi hu apka order delay hua hai par ap nishcint rhiye apko jald se jald apke order ki delivery karva di jaayegi.
Maafi chahungI apko preshani hui. Aap nishchint rhe apke order ki delivery jldi hi krwayi jayegi.
Main samajh pa rahi hu apke order ki delivery delay hai prantu humari poori koshish rahegi apka order jaldi hi ap tak pahunchaya jaye.

(OFD)
Main dekh sakati hoon ki aapka order abhee "delivery ke liye nikla hua hai" aur aapko jald hee courier team se ek call praapt hoga. Saath hee, main ab aapki case manager hoon jo aapke order kee dekhbhaal karegi. Kripya nishchint rahen or Apse request krungi ap sham 6 bje tak ka wait kare hmari puri koshish hai apka order apko jald se jald deliver kraya jaye.
Courier boy ki details hain:
Nischint rahe, courier boy apko jldi hi contact krenge apka order deliver krne ke liye.

( UD )
Jesa ke check kar pa rahi hoon apke product ki delivery abhi tak nahi ho pae hai maafi chahungi apko preshani hui, apka product "REASON" ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya "date" ko apko delivery se regarding koi call aai thi.
Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke liye maafi chahte hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ki jayegi ki apko order delivery attempt dubara karwaya jaye or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye.
Aap apne order ko track kar skte hai yha is link se:
https://m.snapdeal.com/myorders

UD (ADDRESS CONFIRMATION)
Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karunga please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(ODA) (out of delivery area)

Maafi chahungi apka order out of delivery area hua hai, jiska matlb hai ke apka order apki city mai phunch chuka hai but apke diye gaye address par hmare courier partner use deliver nahi karwa paa rahe hain, to apse request rahegi ki kirpiya aap iss baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahi hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

(URGENT DELIVERY)
Sir, Jese ki mai dekh pa rhi hu apke order ki jo delivery date hai vo {date} maximum samay hota hai lekin product ko pehle hi deliver krvane ki puri koshish ki jaayegi. Apki request ko forward kar diya gya hai or hmari team puri koshish kregi ki time se pehle apko apka order deliver ho jaaye.

(EXACT DATE)
Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

(EMPTY PARCEL)
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejiye, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Sir, Humein is maamale kee jaanch mein aapake sahayog kee jaroorat hai. Apse nivedan hai ki aap apne registered email address par bheje gaye Undertaking Form ko fill karen aur Sign karen aur agale 7 dinon ke andar complete jaanch ke liye visible poly bag Serial/Bar code number ke saath baahari aur aantarik package ke Snapshot ke saath vaapas bhejen. Asuvidha ke liye hamein khed hai aur ham aapse jald hi sampark karenge!

(PDWP)
Jaisa ke check kar paa rhi hoon apka order “dates” ko delivered show kar rha hai. Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai liya ho.

COMPLAINT TAKEN (COD)
Maafi chahungi apko preshani hui, apka feedback le liya gya hai team ise jarur check karegi, tab tak apse request hai ke aap apne liye ek new order place kar lejiye apko fir aise asuvidha ka samna nahi karna padega.

COMPLAINT TAKEN (PREPAID)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko ek proof of delivery share ke jayegi, agar ap usse sehmat nahi karenge to hamari team apke complaint par firse kaam karegi. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP (Re-Investigation)
Apke case par team re-investigate kar rahe hai apko 7-10 days ke andr team ki tarf se update kar diya jayega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

(RTO)
(COD)
Maafi chaungi apka order kafi delivery attempts ke karan return ho chuka hai, Apse request karungi kripya ap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or is baar aap jo order place karenge hamari poori koshish rahegi ke jald se jald apko apka order deliver karwaya jaye.
OR
Maafi chaungi apka order kuch courier issues ke karan return ho chuka hai, Apse request karungi kripya ap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or is baar aap jo order place karenge hamari poori koshish rahegi ke jald se jald apko apka order deliver karwaya jaye.

RTO (PREPAID)
Maafi chaungi apka order kafi delivery attempts hone ke karan return ho chuka, Apse request karungi kripya ap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or is baar aap jo order place karenge hamari poori koshish rahegi ke jald se jald apko apka order deliver karwaya jaye.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa diya jayega, initiate hone ke baad ye apke account mai reflect hone ke liye maximum 7-10 business days ka samay lega.
OR
Maafi chaungi apka order kuch courier issues ke karan return ho chuka hai, Apse request karungi kripya ap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or is baar aap jo order place karenge hamari poori koshish rahegi ke jald se jald apko apka order deliver karwaya jaye.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa diya jaega, initiate hone ke baad ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

(CANCELLATION)
Yah sunkar khed hai, aap is order ko cancel karana chaahte hain. Kya aap mujhe cancel karane ka kaaran bta sakte hain, kyonki yeh Snapdeal ki sabase adhik bikane vaale produts mein se ek hai aur mujhe yakeen hai ki aap ise pasand karenge.

CANCELLED BY US
Maine apki request par apka order cancel kar diya hai. Aasha karti hoon aap dubara humare sath shopping karna pasand karenge.

CANCELLED BY US PREPAID
Humne apke request par apka order cancel kar diya hai. Apka amount bhi hamare tarf se initiate krwa diya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jaenge.
Aasha karti hoon aap dubara humare sath shopping karna pasand karenge.

CIP (CANCELLATION IN PROCESS)
Jaisa ki check kar paa rhi hu apke order ki cancellation request processing main hai apse request krugi ap 24-48 hrs ka wait kare jaise he apka refund hmari taraf se initiate kiya jayega apke account mai 7-10 business days mein reflect kar jayega.

CANCELLATION STAGE BUT UNABLE TO CANCEL COD
Humne apki cancellation request lai li hai, apko sms/mail mai agle 24-48 hours ke andr, iss request ke liye update de diya jayege.

NON CANCELLATION STAGE COD
Apke order ke cancellation request le rahi hoon par jesa ke check kar pa rahi hoon apka order non cancellation stage par hai, to apse request karungi aap delivery ke samay order lene se refuse karen apka order cancel ho jayega.

NONCANCELLATION STAGE PREPAID
Apke order ke cancellation request le rahi hoon par jesa ke check kar pa rahi hoon apka order non cancellation stage par hai, to apse request karungi aap delivery ke samay order lene se refuse karen apka order cancel ho jayega..
Or apke mna krne ke baad adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa diya jayega, jo ke adhiktam 7-10 business days ke andar apke account mai bhi show ho jaenge.

WHY WAS MY ORDER CANCEL (COD)
Maafi chahungi apka order "cancellation reason" ke wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Apse nivedan hai aap new order place karen poori koshish rahegi apka order jald hi deliver kia jaye.

WHY WAS MY ORDER CANCEL (PREPAID)
Maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa diya gya hai, jo apke account mein reflect hone ke liye maximum 7-10 business days ka samay lega.
OR
Maafi chahunga apka order "cancellation reason" ke wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa diya jayega, initiate hone ke baad ye apke account mai reflect hone ke liye maximum 7-10 business days ka samay lega.

(REFUND IN TAT)
Jesa ke check kar paa rahi hoon apka amount hmari tarf se {Date} ko initiate kiya gya hai. Apka bank apke account mai reflect karne ke liye adhiktam samay { Business Days} ka leta hai.
Chinta mat kijiye, apka amount jald he apke account mai bhe reflect ho jaega. Agar apko diye gye samay ke anusar apka amount apke account mai reflect nahi hota hai to aap hame sampark kare ham apke help karenge hame apke help karne mai behd khushi hogi.

(REFUND NOT IN TAT)
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se "Date" ko apke bank account main itiate kiya gya hai. Sun ke khed hai ki apko apka refund abhi receive nahi hua hai. Apse request karungi aap ek baar iss reference no. ke sath apne bank se contact kare aur sath hi refund initiation se ab tak ki bank statement pdf form mein mail dwara share karen taki apka case check kia ja sake.

FAILED TRANSACTION (Fresh case)
Jesa ke check kar paa rahi hoon apke transaction unsuccessful rahi hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

FAILED TRANSACTION (Escalated case)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de diya jaege. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

(PAYMENT OPTION)
Kripya refund initiation ke liye diye gye payment modes mein se ek payment option confirm karen:
BANK REFUND
UPI
AMAZON
Apko btana chahungi apke product ke liye jese hi apki complaint accept hogi apko instant refund provide kraya jayega jiske liye apko apke registered number aur email par share kiye gaye link par apni Amazon/UPI ID share karni hai.

(ASKING BANK DETAILS )
Jaisa ki mai check kar paa rhi hu apke order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nhi hai. Apse request krungi ap apni bank details email/app ke madhyam se share kare or uske baad ham apko iske liye apki email/sms pe 24-48 hrs mai revert krege.
Apko btana chahungi iske regarding apki email address par ek mail share ki gyi hai ap apne mail inbox ya spam mail mein check kar sakte hain aur us mail ke reply mein apni details share kar sakte hain.

(RETURN REQUEST)
Apko btaana chahungi apki request raise kar di gyi hai sath hi iske regarding ek SMS bhi share kia gya hai apke registered number par apse nivedan hai SMS mei die gye link pe apna concern raise karen aur apne product ki images upload karen apki jaankari milne ke baad team jald hi apko update karegi.

Main apki request raise karungi iss issue kai liye, Kya main jaan sakti hun aap iss product ke liye refund ya replacement kya chahte hain ?

Apko btana chahungi ki apke produc ke quality check aur pickup ke baad 24 hours mein refund initiate kia jata hai jo apke bank account mein apke payment mode ke anusaar {TAT} mein credit hota hai.

(PICKUP)
Maafi chahungi apko preshani hui. Apka concern update kar diya gya hai, puri koshish rahegi aane wale 24-48 hours ke andr apke order ka pickup kraya jaye. Apko btana chahungi apke order ka pickup "courier" service dwara kraya jayega apse nivedan hai pickup ke liye product original packing aur invoice ke sath tyar rakhen.

Maafi chahungi apko preshani hui. Mai apko btana chahungi mai apki return request reschedule kar rahi hu or apke order ka 2 se 3 din mai pickup krane ki poori koshish ki jayegi. Apko btana chahungi apke order ka pickup "name" courier partner dwara kraya jayega.

Jese ki check kar pa rahi hu apke order ka pickup manual pickup hai kyunki apke area mei iss order ke liye pickup service available nahi hai isliye apko khud hi apka order warehouse address par send karna hai apse nivedan hai national courier service ki madad se apna courier send karen.

(PICKUP REASON)
Jesa ke check kar pa rahi hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahungi apko preshani hui, apke product ka Pickup "REASON" ke karan nhi ho paya hai ap mujhe confirm kraye kya "date" ko apko pickup ke regarding koi call aai thi.

(APUC)
Me samajh pa rahi hu apke order ka pickup ho chuka hai kya aap bta sakte hain apke order ka pickup kab hua aur kya aapke paas koi pickup receipt ya pickup by ka number hai?
Asuvidha ke liye khed hai mene apki complaint register kar di hai apse nivedan hai ki aap aage ke updates ke liye 72 hours ka wait karen. Nishchint rahen poori koshish rahegi apka issue jaldi hi solve kia jaye.

(OFP)
Main dekh sakti hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier team se ek call praapt hogi. Kripya nishchint rahen or Apse request krugi ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PUC TO RPR)
Jese ki check kar pa rahi hu apke order ka pickup ho chuka hai apko btana chahungi order ko warehouse pahunchane mei 7-8 din ka samay lagta jiske baad quality check hota hai uske baad refund/replacement initiate kia jata hai isliye apse nivedan hai aap tab tak ka wait karen.

(REVERT)
Maafi chahungi apko preshani hui. Jaisa ki mai check kar paa rhi hu apke order ki complaint bna hui hai or hum ispe regular kaam kar rhe hai iske liye hum apko revert krege apki email/sms pe 24-48 hrs mai.

(COMPLAINT TAKEN)
Maafi chahungi apko preshani hui. Apki request register krdi gyi h. Apko team dwara 24 se 48 ghante mei update kardiya jayega.
Sir, Me iss samay apki disappointment ko samajh sakti hu, prantu nishchint rahen me immediately apki complaint raise kar rahi hu apse nivedan hai aap 24-48 hours ka wait karen humari team jald hi apko best resolution ke sath update karegi.

(ASSURANCE/APOLOGY)
Asuvidha ke liye maafi swikaar karen. Aage se is par dhyaan diya jayega.

Maafi chahungi apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Mujhe ye sunkar khed hai ki aap is tarah ke mudde ka samna kar rahe hain nischint rahe, Main aapke case par personally kaam karungi taki jald se jald apko resolution mil paye.
Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav ho aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.
Aapki chinta uchit hai aur main samajhati hoon ki aap abhi kaisa mahasoos kar rahe hain. Lekin nishchint rahiye main apki request ko priority basis par team ke sath highlight kar chuki hu taki apka issue jaldi resolve kraya jaye.

Iss tarah ke asuvidha ke liye dil se maafi chahte hain.

Me samajh sakti hu ap already kaafi samay se wait kar rahe hain prantu nishchint rahen ap humare liye precious hain apki poori sahayta ki jayegi.

Me samajh sakti hu yeh bahut annoying hai prantu apko assure karna chahungi ki bhavishay mein iss par poora dhyan dia jayega.

Apko btana chahungi aap Snapdeal ke liye valuabale customer hain aur hum ap jese customer ko khona nahi chahenge.

Me samajh sakti hu ki apke samay aur patience ke aage maafi kam hai prantu apse personally maafi chahti hu aur request karti hu ki aap hume ek chance de me apka feedback note down kar rahi hu taaki aage se iss tarah ka koi issue na ho.

Humari poori koshish rehti hai ki apka Snapdeal ke sath achha experience rahe prantu kuchh circumstances ke karan kuchh issue ho jate hain. Me aapki frustration samajh sakti hu.
Mujhe khed hai ki hum apki expectation par sahi nahi rahe prantu apse nivedan hai aap ek aur chance de taki apki behtar sahayta ki ja sake.

(WANT SENIOR CALL)
Main maafi chahti hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripya aap [email protected] par ek mail saajha kare.

(DENIALS)
Maafi chahungi but apko same product deliver hua hai or good condition mai isliye return nhi ho paayega.
Kash me yeh kar pati prantu maafi chahti hu prantu system yeh allow nahi karta hai.
Mujhe khushi hoti agar me apki request register kar pati pranty system limitation ke karan yeh kar paane mein asmarth hu.

(RPI DENIAL)
Me samajh sakti hu aap apni khareeddaari se khush nahi hain. Maafi chahte hain apko pareshani hui prantu apko batana chahte hain ki apke case ko check karte samay team ko apke account mein kuchh transaction errors mile hain jiske karan apki request/complaint team dwara close kar di gyi hai. Maafi chahungi prantu iss order ke liye apki request process nahi kar paungi.

(WARNING )
Maafi chahte hain jese ki apko bta chuke hain apki request register nahi ki ja sakti hai yadi iske alawa koi aur jankari chate hain to ap share kar sakte hain taki apki sahayta ki ja sake.

(ABUSE)
Meri apse nivedan hai aap professional bhasha ka paryog kre nahi to majburan mujhe ye batcheet yahi samapt karni padegi.

(CALLBACK REQUEST)
Maafi chahte hain prantu apko btana chahungi ki me keval chat ke madhayam se apki sahayta kar paungi. Yadi possible hai to apse nivedan hai apna issue chat dwara share karen mujhe khushi hogi apki sahayta karne mein.

Sir/Ma'am, yadi aap hume call dwara contact karna chahte hain aap diye gye methods choose kar sakte hain:
1.) "Call Me Now" (Humari team se call receive karne ke liye aap Snapdeal account mein "My Order" section se "Call Me Now" option choose kar sakte hain)
2.) 9212692126 (Ap humare customer care number dwara contact kar sakte hain)
3.) Ap callback request ke sath apna concern mail dwara "[email protected]" par share kar sakte hain.

Nishchint rahen apki call back ki request raise kar di gyi hai ek gante ke andar apko team dwara call ki jayegi apse nivedan hai ap tab tak ke liye wait karen.
(SNAPDEAL GUARANTEE)
Sir, Mai apko btana chahugi ki snapdeal ki 7 days ki return policy hai agar product delivery kai baad apko koi bhe pareshani ati hai product mai to aap 7 days kai andar replace ya refund karwa saktai hai

Snapdeal ek market place hai, jahan aapke jaise khareedaar hamare platform par hamare sellers ke dvaara produtcs ko khareedate hain. Snapdeal keval trusted sellers ko apne products sale karne ki permission deta hai jinke product quality par bharosa kia ja sake.
Snapdeal ke mostly products par warranty or return policy ke anusaar yadi apko delivered product mein koi issue rehta hai to aap delivery se 7 din tak apna product return ya replace kar sakte hain. Return policy product type par depend karti hai.

(FAKE OFFER QUERY)
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gye hain ye sabhi fake calls hain. Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Hamare sabhi offers aapko Snapdeal ki website/app par hi show hote hain or ap please inke sath apni koi bhi neeji jaankari ya account details share na karein.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.

(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.
Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

(PRICE PROTECTON IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krungi ki aap "[email protected]" par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

(WANTS TO CHANGE REGISTERED DETAILS)
Maafi chahte hain customer ki privacy ko dhayan mei rakhte huye Snapdeal account se registered number aur registered email change nahi kia ja sakta hai.

(REMINDER)
Ye apko jawab dene ke liye ek reminder.
Aasha karte hai hum samparak mein hai!

(IMAGE)
Takniki kaaran se hum koi bhi image/screenshot dekh paane mein asamarth hain. Isliye kripya aapaki madad karane ke lie ap apna concern likhit roop mai btaye.

(TECHNICAL ISSUE)
Maafi chahte hain kuchh technical issue ke karan hum koi jaankaari check karne mein asmarth hain apse nivedan hai aap 1 hour baad contact karen hume khushi hogi aapki sahayta karne mein.

(FEEDBACK TAKEN)
Maafi chahte hain apko pareshani hui nishchint rahen apka valuable feedback team ke sath share kar dia gya hai, iss issue ke liye courier team ke against strict action lia jayega taaki bhavishay mein apko iss tarah ki problems face na karni pade.

(CHANGE PAYMENT MODE)
Jese ki check kar pa rahi hu apne yeh order cash on delivery par place kia tha apko btana chahungi cash on delivery orders ke liye apko payment delivery ke samay karni hoti hai yadi aap iss order ke liye online pay karna chahte hain apse nivedan hai aap iske liye delivery ke say delivery boy se coordinate karen.
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(SNAPCASH)
"● What is Snapcash?
Snapcash ek virtual shopping currency hai jise Snapdeal par products khareedne ke liye use kia hai.

● How can I earn Snapcash?
Aap Snapcash signing up, referring new user, snapdeal par new orders place karke earn kar sate hain.

● How can I use my Snapcash?
Aap Snapcash ka prayog keval Snapdeal par products khareedne ke liye kar sakte hain. Apko btana chahungi payment ke samy aap Snapcash ka option choose kar sakte hain aur product value ke 10% tak Snapcash use kar sakte hain.

● Will the promotional Snapcash points be refunded on order cancellation?
Aapko btaana chahungi ki Snapcash points foxed validity ke liye refund kar diye jate hain yadi order return ya cancel kia jata hai.

● Can I use other offers along with Snapcash?
Ji han aap payment ke samay Snapcash ke sath promo code use kar sakte hain.

● Can I use Snapcash on COD orders?
Apko btaana chahungi Snapcash ka prayog cash on delivery orders ke liye bhi kia ja sakta hai.

● Can my Snapcash be gifted to other users?
Apko btaana chahungi aap Snapcash kisi aur user ko gift nahi kar sakte hain.

● Where can I check my Snapcash balance?
Aapko btaana chahungi aap Snapcash balance aur transaction history "my account section" mein Snapcash tab mei check kar sakte hain.

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VIP MEMBERSHIP
Apko btaana chahungi ki VIP membership kuchh selective customers ko unke snapdeal se khareed daari adhaar par provide ki ja rahi hai.

What is Snapdeal VIP Membership plan?

Snapdeal VIP is a paid subscription program in which user pays for a given plan and gets special benefits.
Apko btaana chahungi ki VIP membership ek paid subscription hai jisme customer special plans aur benifits ke liye pay karta hai.

What are the benefits of Snapdeal VIP membership?
Aapko btaana chahungi ki VIP membership mei aapko different benifits provide kiye jaate hain jese:
• User ko COD charges se rahat milti hai 99 rupees tak COD charges maaf kiye jaate hain.
• VIP user ko exclusive deals provide ki jati hai kuchh products par discount provide kía jata hai jo keval VIP users ke liye applicable hota hai.
• Customer ko subscription amount snapcash ke roop mei refund kia jata hai.
• User same amount ka free product prapt kar sakte hai 12 mahine ke subscription plan ke sath. Free product subscription activation ke baad ship kia jata hai.


Tagging:
VOC: Others
IC level 1-SD VIP Club
Status - CLOSED

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OFFERS AND DEALS

Apse nivedan hai ki aap Snapdeal ki app ya website "www.snapdeal.com" par visit karen yadi aap snapdeal ke offers ki jaankari chahte hain kyunki snapdeal ke sabhi offers aur deals customers ki khareedaari ke anusaar daily basis par update kiye jaate hain.

Apko btaana chahungi ki products ke prices sellers dwara fix kiye hain aur daily basis par deals aur offers ke karan product prices mein utaar chadhaav ho sakta hai.

(SALE)

Sir/Ma'am, hamen aapako yah bataate hue khushee ho rahee hai ki "DAte" ko Toofani Sale ke dauraan hamaaree website/App par kuchh amazing offers ka laabh uthaakar khareedaaree ka aanand le sakate hain! Yahaan aapke liye kuchh offers diye gye hain: -

• Dhani One freedom card ka upyog karake 25% cashback prapat karen.
• Rupaye debit card par prati maah ₹150 prati card tak 15% kee chhoot.
• RuPay Credit and prepaid cards par prati maah ₹500 prati card tak 15% kee chhoot.

ye offers kuchh *niyam aur sharton ke saath uplabdh hain.

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(COURIER CONTACT)

BLUDART --- 18602331234 https://www.bluedart.com/tracking
ECOM --- +91-8376888888
FEDEX --- 18004194343
DELHIVERY --- +91 (124) 6719500
XPRESSBEES --- 020-49116100 https://www.xpressbees.com/track

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{ TAGGING }
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Issue –
Action Taken – replied on whatsapp
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