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Facebook Messenger Bot - Great News for Customer Service Agents

A Facebook Messenger Bot is an automated external messaging tool which is incorporated into the Messenger application. It utilizes artificial intelligence ( AI) to communicate with humans in conversations. In a way, you probably already own a plan to have engaging conversations on Messenger and build stronger relationships with your current customers. Now, a new tool called the Facebook Messenger Bot can help you achieve your goals.



A new way of connecting your business and customers is possible by using chat bots. These bots are actually web applications which can perform a variety of activities on Facebook, including posting status messages and forwarding messages to people in different locations. For example, these chat bots can post coupons and links which your fans can use to instantly purchase things on Facebook. By using sephora, your bot can directly forward messages from your management team to your fans. If your company has an official page, this can easily be integrated into your site.

Basically, a user's interaction with this web application will create a web representation of the real-time conversations in Messenger. So, with the help of a facebook messenger chatbot, you are able to capture, record, forward, edit and archive conversations. Furthermore, you can monitor the progress of each of your contacts through the Conversations page. If you prefer, you can also have a look at the messages that have been sent and received.

This software helps you make the most out of your Facebook marketing campaign. It enables you to take full advantage of the messaging system on Facebook so you can better manage your online presence. In fact, by using this bot, you can improve your customer experience through several ways. facebook bots of these ways are outlined below:

First of all, it improves customer engagement. As already mentioned above, Messenger Bots help you capture, record and forward conversations. However, these Conversations can also be archived for later review or used as a reference. Therefore, you get the best of both worlds - you can record new conversations, and then use them as a reference for future interactions.

Using this application will help you build better relations with your clients. It allows you to send short promotional videos, applications, news or announcements directly to your Facebook, Twitter, Google+ or LinkedIn pages. This is in addition to the regular messages that you send via email, IM or other social media channels. With a chat bot, you get the chance to combine all your communication channels for a more cohesive and interactive experience between your company and its customers.

One of the best ways to interact with your customers is through Facebook messenger conversations, because they are the most direct form of communication. Customers tend to be more receptive when you give them the opportunity to ask questions or give their own opinions and suggestions, rather than having to deal with a corporate rep or a salesperson. For this reason, the latest facebook messenger bots are designed to make it easier for customers to communicate with you, so you can hear their thoughts and opinions directly from them.

The chatbot can also be helpful for your customer service team, especially since many people rely on Facebook and Twitter to communicate with their friends, family members and colleagues. If you can't be there to respond to every message your friends or followers send you, then what can you do? You can simply let the bot answer their messages for you. This Facebook Messenger Bot will deliver the right customer service messages to your contacts in a customized way, according to the preferences you set. For example, if you want it to remind your followers to update their status, then you can customize the bot so it automatically reminds them of the day, time or event they should update their status on.
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