Notes

Mehak thappa
hold
-2-2-1 trob shooting
2-1-1 billing or further query
browser
fire fox
ms edge
chrome
safari
in apple mostly have safri browser

we do not support following devices
chrome book
linux
amazon kindle


android 6.0
ios 13

fire os 5
android os 5.1
apple tv 13 or above
LG tv has web os 3.5
Roku is not in india
sign inout
update
install re install
softrware version
we always refer 5th digit
m,n,t,r,a
Samsung model checking
For q series check 2nd letter
for u series check 5th letter

with a exception that series 16 and it is lable as c then it is supported
we suport the device from 2017 if series is d it is supported
e,m,p,d these are supported but model should be above 2017

probing
since when you are facing issue
model number/make
error getting
internet speed
may i know what trouble shooting steps you already performed
is content is specific or getting issue in all content

1, May I know the error you are facing/experiencing
2, may i know the trob. s you have already perform
3, content may I know if you are facing issue on specific error or all the content
4, may i know make and model of your device
5, may i know which browser you are using

*trob shoot
sign in/out
softerware update
internet connection
restart
alternative
incognitive
clear cache and cookies 1,2 install,3 plug in after 30 sec
wifi rebooting end resolution if the chat end i will send email where we can continue for chat
esclate to level 3
speed on roku
we support 2.5 mb/s speed
speed on vizio
only 30 mb/s on vizio

in app roku subscription will delete and vizio do not have uninstall option coz by default it is there

Trob shoot on phone
restart
relaunch
reinstall
connectivity
clear cache and cookies
software update
asked about type of internet or wifi/ try to phone internet or to wifi vice versa

trob shooting on Roku TV
software upd'ate steps
restart/ reboot
try alternative device
internet device
go.roku.com/pin

vizio
model number by which we can able to know that device will supoorted or not
probing
model number'
perfoma restart'
software update
check in internet speed
trob. shooting
update soft internet
restart

trob shooting related playstation
ps 4

uninstall
check update
manual reboot (plug out and plug in 30 sec)
internet speed
alternative

Samsnung
probing
model make


trob shooting
software update <kB>/qick text
reinstall (quick text)<KB>
hard restart(knowledge base<samsung app deck>

Android Tv
you can download the app from play store
reinstall app manual
software update<KB>
manual restart/reboot
In app subsciber
amazon
google- if cx said for refund asked to share ss of GPA (transaction number 16 digit) on mail then esclate to 3rd level
roku
apple

for cancellation we provide steps
for refund asked to corporate with 3rd party

Fire stick
reinstall(qt/KB)
reboot/hard restart (quick text/KB)
software version
internet speed
alternative application
memory
cache and cookie

Level 3 essential information we need for trob. shooting
ZIP code
model and make
software version/generation/OS
peacock app version

Format
Issue-
Resolution-
details-




Peacock is available across a variety of devices.

Web Browsers:
Chrome 75+ (Windows/Mac)
Firefox 88+ (Windows/Mac)
MS Edge 80+ (Windows/Mac)
Safari 12+ (Mac)
Mobile and Tablet Devices:
Android: 6.0 or above
iOS: 13 or above