Notes

Payment error
1 unable to upgrade
2 unable to update

*please verify if you are entering the card details and security code as mention on the card.
1) may I know payment method that you are trying to use?
2)I would request you to use any alternative payment method to upgrade.
3)in app(3rd party)
If it is 3rd party refer directly to them as we do not help with inapp

Have you downloaded the peacock application on your phone?
I would request you to download the peacock application on phone and then try to upgrade.


authentication
please allow me a moment to look into the refund request.

After reviewing your account, I see you haven't active paid premium plan, so your account is currently not eligible with spectrum.

Could you please provide an alternative mail address for your account. It seems this email.... is not linked with a peacock account.

I understand your concern. I would be happy to help.




Authentication

Please share your ZIP Code for authentication purpose.

Could you please provide your ZIP Code for authentication purposes?

Could you please confirm me mail..... address for authentication purpose.

Is there another email address that may have been used?

Please provide the ZIP Code associated with your account for verification purposes.


Hold
I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Please take your time. I am here on standby.

Just checking to see if you are still there? We are still happy to help if you have more questions.

I hope we are still connected.
unhold

Thank you for your patience.

I appreciate your patience.

Further assistance
Is there's anything else I can help you with?

I apologize for the inconvenience. Let us fix this together.

I really apologize for the inconvenience. I will try my best to help you with this.

Thank you. Once you share the screenshots of the amount deducted our team will investigate and get back to you with the best possible resolution.
Please follow these steps to locate the model number.



Thank you for reaching out, I will help you with this.
closing

It was a pleasure assisting you. Thank you for contacting Peacock Customer Care. Have a great day!

It appears you have left the chat. Thank you for contacting Peacock Customer Care. Have a great day!



first reply

Thank you for the details. I hope you are doing well. How may I assist you today?


Thank you for contacting Peacock Customer Care. Have a great day!

Looking to watch your favorite show or movie on your mobile devices? Click on the link below to download the app directly to your device.

https://smart.link/sb668xqrhdm3p
Arshpreet • 12:32 PM


You will get the refund reflected in your account within 7-10 business days.

91133 is your ticket id for reference.
Change payment type

Simply go to the Plans & Payment tab and then, under the Payment Method section, click on Update Payment Method.
To change your payment type to PayPal, click on Switch to PayPal.

I apologize, however, the email that you have provided does not match to the email mentioned by you.
May I know if you have an alternate email as well?


Eslating level 3

Thank you for your patience. I would like to escalate this situation for further review and resolution. Can you confirm that [email protected] the best email address to reach you at?

Thank you for confirming! I will get this escalated right away for the team to review.
Please keep an eye out for additional emails from the team.

Issue-
Resolution-
Status-

device


I request you to please check the internet speed.

March 24th and a public non-subscriber offer being available starting Friday, March 25th through Friday, April 1st.
calm offer 28th march
private 9.99 for 3 months and 29.99 for year

for private 3 month Premium offer for $9.99
1 year Premium offer for $29.99

for public A monthly Premium offer for $3.80
for 12 months & yearly Premium offer for $38.00

01802806