Notes
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Faizan@12
Faizan123
IASPL2260
50004
Issue - cx want delivery detail
Action - info given //courier boy no. shared
Communication- product is out for delivery //product will deliver today only//cx agreed
Issue - cx want delivery detail
Action - info given //sms send
Communication- pdd shared//cx agreed
Issue - cx want pick up detail
Action - info given //RL filled//2-3 days for pickup
Communication- apology done//24 to initiate refund//2 hour to reflect//guide cx regarding packing//cx agreed
Issue - cx want delivery detail
Action - info given //product RTOed//apology done
Communication- asked to place new order//cx agreed
cnc//sms send//switch off//no response//no incoming service available
call connected//disconnected by cx after intro//cx not able to hear my voice//call drop
cx received delvery//cmb placed by mistake
44307432373 pickup issue
Issue: cx wants to know delivery detail//UD case
Action: FNDR filled//address confirm and updated in FNDR
comm: apology done//try to deliver asap//tat 24-48 hour//cx agreed
Issue - cx want refund/replacement
Action - info given //RPI initiated//2 days for pickup
Communication- apology done//24 hour to initiate refund//2 hour to reflect refund//guide cx regarding packing//
cx agreed
44497872779 happy cx refund succesful 51290782275 happy cx
Issue - cx want delivery early
Action - info given //sms send
Communication- pdd shared//try to deliver product early but surety not given//cx agreed
Issue - cx want refund detail
Action - info given//macro shared asking bank detail
Communication- apology done//24-48 to initiate refund//2 hour to reflect//cx agreed
Issue - cx want to cancel
Action - info given //complain taken
Communication- ordered wrong size product//complain taken//order cancelled//deny at doorstep if delivery attempted//cx agreed
Issue - cx want to know why order cancelled
Action - info given //apology done
Communication- order cancel due to technical error//asked to place new order//cx agreed
issue : empty parcel case
action : call connected
comm: info. shared to cx /// already tat shared 24-48 Hour /// cx not agreed on tat shared cx told me cx received tat when cx call us every time//cx angry
happay
Order
44963551615
Issue - cx paid twice UPI and cash also
Action - info given //apology done//complain taken
Communication- UPI payment first pending after delivery boy left payment got successful/asked cx to coordinate with delivery boy//no. shared///cx agreed
issue: cx want to know about pickup//pickup is not done but cx ask I place a shirt pack of 2 but I receive only one
Issue - cx received empty parcel
Action - RL filled//
Communication- No need for pickup//cx agreed
ISSUE:-- cx received an empty parcel
ACTION taken:-- apology done // complaint taken // tat shared 7 days
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation // apology done // cx agreed
cx raised CMB by mistake
ISSUE:-- cx received an empty parcel///cx received cloth and thermocol
ACTION taken:-- apology done // complaint taken // tat shared 7 days//macro shared UT form
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation after providing UT form // apology done // cx agreed
issue- Cx want to return product
action-macro shared asking images
comm-ask cx to send Product Image Invoice Cop
Snapdeal packaging asap//tat shared 24-48 for update//cx agreed
44763070203 45130322735 earphone isue
44864574110 APUC case
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