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Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – Complaint taken
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// //
Cust Concern – cx want to know about his delivery ////
Action Taken – Info shared to cx FE number shared
communication- OFD// ask to wait till end of day 6pm// info share// //
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – Complaint taken
communication- ask to wait 24-48// pod info share/ask to cx place new order / info share// //
Cust Concern – cx want urgent delivery ////
Action Taken – SMS sent request taken
communication- info share about that /ddr share /PDD shared
Cust Concern – cx want to know about his delivery ////
Action Taken –SMS sent
communication- info share about that /ddr share /PDD shared also shared tracking details
Cust Concern – cx want to know about his delivery ////Stuck
Action Taken – complaint taken
communication- info share about that /delay in delivery tat share 24-48 hours/
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Cust Concern – cx want to know about his delivery ////beyond late
Action Taken – complaint taken
communication- info share about that /delay in delivery tat share asap
Cust Concern – cx want to cancel his order //
Action Taken – complaint taken
communication- shipped// ask to refuse on door step //CMN
Cust Concern – cx want to cancel his order //reason---
Action Taken – complaint taken
communication- info share about that /order has been cancel our side /
Cust Concern – cx want to know about refund//
Action Taken –complaint taken
communication- initiate/// UTR sharee// ask to coordinate with bank /ask to cx share bank statement./ info share// CMN
Cust Concern – cx want to know about refund//
Action Taken –complaint taken
communication-info share to cx regarding refund /apuc mark/ ask to cx wait 72 hours / cx agree /CMn
Cust Concern – cx want return product// cx say
Action Taken –complaint taken
communication- ask to wait 24 hours for update/rpi not initiate / info share//
Cust Concern – cx want return product// cx say
Action Taken –complaint taken
communication- ask to wait 48 hrs for pickup // info share//CMN
Cust Concern – cx want to now about pickup//
Action Taken –complaint taken
communication- ask to wait 2-3 day// info share//RL fill/ cmn
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Cust Concern – cx want to know why his order cancl//
Action Taken –complaint taken
communication- info share//rto mark /ask to cx place new order
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Cust Concern – cx want to change address//
Action Taken –info shared
communication- info share/product shipped/add can not we change /need to coordinate with courier boy.
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Cust Concern – "Lucky Draw Call/Scam received by Customer" / Customer reported Refund Fraud via App Download".
Action Taken –info shared
communication- info share// ask to avoid/CMN
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Cust Concern – cx has product related query//
Action Taken –info shared
communication- info share to cx regarding price/return policy // CMN
Cust Concern – cx say amount deduct but order not place
Action Taken –complaint taken
communication- info share to cx ask to wait 72 hours for refund /cmn
Cust Concern – cx want to place new order
Action Taken – info shared
communication- info share to cx visit or side /cmn
Cust Concern – cx want to know promo code and offer related info
Action Taken – info shared
communication- info share to cx how to use promocode and share t&c details /cmn
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