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customer has to let us know the billing zip code, from his card
3 hours before getting a fee
24-48 hrs for cancellations
we can't delete a profile
before cancelling and appointment with afterpay
resched fee would be 15 dollars. if he does it within 48hrs
* we can resched with another mechanic if the original is not available.
when involves quotes for more than 300dollars,* we should ask for vin #
*We can't work with modify cars.
The price can be increased if:
labor time increase
parts incorrect when quoting
parts come from manufacture
from 2010 all vehicle needs to get recommended synthetic oils.
customer gets a 20$ diagnostic Credit after mechanic inspection.
if customer wants to call bbb, crate an asana so we can sent a supervisor or team lead to talk with customer.
We created and asana for warranty claim and another request for super visor to call him.
if other mech touch the car the warranty is over if touch the part we fixed
asana mech line
1* resched , cc decline, $20 cancelations fee
we learn about letting notes send email to customer and make correct dispositions in accounts
as well we needs to read notes so we can determine if there is any issues
*assana* also called Task creations 101
comunication tap, and go to greated task and fill out information
*We do not cancel California cases, we create an asana. cancelation goes to customer service.
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