Notes

CANCEL:

[email protected]
[email protected]
[email protected]
[email protected]

DElivery HUB details:
[email protected]
[email protected]

FRanchise: [email protected]
HIGHLY Esclated: [email protected]

customer wanted to hold the order but informed we ca't //then requested to cancel it..info shared
customer wants to buy another model,wants to cancel.
9792277087
sr16994
SR16742 to be cancelled.check it
pib1i197755
SR17321
============================
"We are sorry to hear that If you could spare a minute to tell us the reason. It will massively help us in providing you with a better experience in the future.
"
Dear Sir,

Kindly hold the order, till further update.

Regards,
Aanchal Pundir


===============
Aanchal Pundir

9330303035 - whatsapp no. TRC/supersale

TRC inbound number = 8448797261 IVR NO. [email protected]

Store Inbound No. - 9319697452

Supersale Inbound no. 01143078452

BuyBack/ Repair inbound - 7290068900 ivr no.


You may call us on +91 9319697452 or write to us @ [email protected] for any other questions or concerns.


"We are very sorry for what happened. It was unacceptable and will never happen again. We understand that as a loyal customer you don't expect such kind of behavior from our team. Please treat this incident as an exceptional occurrence and not as an indicator of our commitment to quality customer service.
"
We understand that you are disappointed and that was certainly not the Cashify experience we wanted you to have. We strive to ensure every customer is satisfied with our business, we assure you that we provide you with a better experience in the future.
------------------

"

We are glad to know that you are looking for a refurbished device with us. Please visit the below link to buy the device.

​Link : https://store.cashify.in/collections/buy-refurbished-smartphones



""Thanks for sharing your feedback. It really means a lot that you are appreciating our work and enjoying our services. We look forward to serve you soon.
"====================================================

"Dear Customer,

Thank you for choosing Cashify Store!

We apologize for the inconvenience caused to you. The order has been placed successfully. Kindly check spam and promotions folders because sometimes mail goes to these folders.

Order id:

Product:

Please find the steps to check the order history on the website/app.

Account creation: In the app, tap on the 'Buy Phone or Buy Accessories"" tab. Clicking on that a new page will open up. On the top right corner hit the menu tab and then hit on ""Create Account."" Create an account with the email address which was used while placing the order . Under the ""order history"" section, you will be able to see the order details. To track orders, tracking details are sent separately to your registered email ID once the product is shipped.

Desktop site

1. On the Cashify Store desktop site, log in with login credentials to see your order details.
2. On the 'Home' page, order history details can be found.

App

1. Go to the App Homepage
2. Click on 'Buy Phone' or 'Buy Accessories'
3. Tap on the Menu
4. Tap on 'Login' and log in with login credentials
5. On the 'Home' page, order history details can be found.

Most of our orders are dispatched within 2 working days (excluding Sundays and Public Holidays). Customers usually receive their orders within 3-10 business days. Only order history can be tracked on the app/website. Once your package ships, we will send you a tracking number to your registered email address to track the order.

You may call us on +91 9319697452 or write to us @ [email protected] for any other questions or concerns.

Best Regards,

Store Support Team"
===============================================

"We do not have a return/replacement policy but the warranty can be claimed.

Mobile phone: During warranty claims, any functional problem will be fixed. In the case of a damaged product received, we offer a 4-hour FREE Repair/Replacement of your phone. Please visit the below link to know more about the warranty policy.

Link: https://www.phonepro.in/warranty.html

Accessories: Cashify Store offers 7-day Free Replacement on manufacturing defects, wrong product delivered, and/or physical damage. Please intimate us on [email protected] within 7 days of receiving the product (in the case of the manufacturing defect/ wrong product received). In the case of a damaged product received, we offer a 24-hour FREE Replacement."
==================================
"We regret to inform you that we do not have a return policy. However, the warranty can be claimed during the warranty period if any issue arises with the phone and with its accessories.
.If you receive a package that has been tampered with or damaged in any way, please refuse to accept it. If already accepted, please inform us within 4 hours of receiving the product, call us at 8448797261 or email at [email protected].

You may refer to our PhonePro Warranty T&C for any further information.

https://www.phonepro.in/warranty.html"
===================================
To claim the warranty, the customer has to drop an email at [email protected] or call at 8448797261. After receiving the details like name, phone number, address photo/video, invoice, etc, the warranty team arranges the pick up of your product and brings it back to the Cashify facility to fix/repair it and drops it at your location once the product is fixed/repair.
====================
We regret to inform you that we will not be able to replace your product as requested. Our Replacement Policy covers all Manufacturing Defects, Wrong Product Shipped by us, Fitting issues. However, currently we do not offer Return/ Exchange on Wrong Product Ordered or Mistake in Product ordered
=============================
"""This is in response to your complaint raised against Order no SR5713, Black refurbished Redmi 4 (3/32 Gb), dated 14th April'21 .

In this situation we want to help you and request you to immediately or as soon as possible but not later than 3 (three) days from the date of receiving this mail, note and carry out the following:

a. Please lodge a Police Complaint and/or First Information Report with your nearest Police Station and share an acknowledged scan copy of the same along with the scan copies of the following:

i. Scanned copy of the payment done against your order ID

ii. Scanned copy of your Order history and tracking details from the Cashify App

iii. Your Cashify registered Contact No. / Mobile No. and email ID


Once we receive the above mentioned copies / documents from you we shall immediately get back to you on your process for replacement/refund, as the case may be.

However, we shall not be able to help you if:

* the scan copies or documents shared with us are not legible.

* the scan copies or documents shared with us do not pertain to the respective order ID.

* you are not able to provide requisite information or details as may be required by us for enquiry/investigation.

* the facts reveal a “malicious activity in connivance” upon investigation conducted by us.

* there is not delinquency in service or no fault committed by us.

* If you fail to communicate and share with us the above mentioned requirements within the stipulated time.

* Later at any time in future during enquiry or investigation it reveals contrary to the facts
"""
====================================

dilivery/hub details: to manish cc divya
delay in delivery:to manish cc divya
name number address change: to manish/manoj cc divya

CANCEL:shipped: to manish cc divya,manoj (RTO mark)
CANCEL: to be shipped: to manoj/anil
cc divya manish(RTO mark)

PAYMENT: shilpa.c cc: romas/ ankur.b///
MAIL US store
Franchise: kamal.k
highly esclated: shilpa.c
Language:
TELGU/KANNAD: vinith.k
TAMIL:vinodh.k

CALLBACK
BB query= callback ANUARORA
not picked= misscall callback (team)
miss call=miss call call back(team)
call not landed=miss call call back (team)
----------------------------------------------------------
vanshika