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Own It- Can-do attitude, Knowledgeable
Show Appreciation- Respectful, Values the interaction
Make It Effortless- Your Ideal Tone and Goal, Prioritize the customer’s time, Accurate
Listen Actively and Respond Appropriately- Fully engaged, Timely responses, Acknowledgement
Discover Needs- Ask relevant, clarifying questions, Clarify understanding
Be an Xfinity Ambassador- Be Xfinity proud., Communicate the value.
Set Clear Expectations- Confirm the purpose of the interaction, Review what, how and why during the conversation
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Be warm and friendly- caring, personal connect, positive
Active listening- Timely responses, Acknowledgement
Show appreciation - Respectful, values and intraction
Solve:-
Own it-can do attitude, knowledgable, resourceful
Discover needs
Make it effortless.
Sell:- Be a Product Ambassador
Summarize:- Set Clear Expectations
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