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You07:45:20 AM EDTWeb Chat
Hi there, how can I help you today?
BBARBARA HOUSEWRIGHT
07:45:50 AM EDTWeb Chat
Barbara Housewright
You07:46:24 AM EDTWeb Chat
Hi Barbara, how can I help you today?
BBARBARA HOUSEWRIGHT
07:47:05 AM EDTWeb Chat
Hi. I put in an order to stop internet today. I need to continue internet. How do I do that?
You07:47:40 AM EDTWeb Chat
Let me check your account and provide you the correct information.
BBARBARA HOUSEWRIGHT
07:48:15 AM EDTWeb Chat
Thanks
You07:49:10 AM EDTWeb Chat
It's my pleasure
07:50
Shall I cancel the same order in order to continue using internet
BBARBARA HOUSEWRIGHT
07:50:50 AM EDTWeb Chat
Yes
You07:51:11 AM EDTWeb Chat
Great. Please allow me a moment
07:51
Meanwhile, I just noticed your account pre qualifies for Xfinity mobile services and to get New mobile phone at FREE of cost, May i know how much you are paying for your current mobile services?
BBARBARA HOUSEWRIGHT
07:53:34 AM EDTWeb Chat
I am an ATT retiree so I have to keep it forever,lol, but thank you for asking
You07:53:45 AM EDTWeb Chat
I have an idea for you
07:54
As you have landline services, I will port your landline number into Xfinity mobile number and provide you FREE Moto One 5G Ace mobile
07:54
You can use the same landline number into your free mobile
07:54
In which you'll get $200 VISA card with your own device and discount on your internet plan up to $25 per month
07:54
You just need to pay $25 as taxes today
07:54
FREE mobile will be provide you the the current number
07:55
Also your monthly bill will get lowered by this deal
You07:56:33 AM EDTWeb Chat
For landline services, you are paying $25
07:56
And mobile services, you would need to pay only $15
07:57
So you will get $10 lower your bill
07:57
Sounds Good?
BBARBARA HOUSEWRIGHT
07:59:35 AM EDTWeb Chat
I like the idea but it is confusing. An we talk?
You07:59:49 AM EDTWeb Chat
That's clear
07:59
I will provide you FREE mobile with same landline number
BBARBARA HOUSEWRIGHT
08:00:12 AM EDTWeb Chat
Ok
You08:00:19 AM EDTWeb Chat
Your Xfinity voice service will be converted into Xfinity mobile service
08:00
In which you would need to pay only $15 per month for data charges
08:00
you will get unlimited calling and texting
08:00
Shall I go ahead with that?
BBARBARA HOUSEWRIGHT
08:00:48 AM EDTWeb Chat
I still have internet?
08:00
Yes
You08:01:10 AM EDTWeb Chat
Yes correct. YOu have internet
BBARBARA HOUSEWRIGHT
08:01:23 AM EDTWeb Chat
Ok
You08:01:24 AM EDTWeb Chat
I would be needing your SSN and DOB to place the order for FREE mobile
08:02
Please be assured. It's a Xfinity trusted portal
08:02
All the details will be safe and to secure your account
You08:04:46 AM EDTWeb Chat
Please provide me your SSN and DOB so that I can your eligibility for Xfinity mobile
BBARBARA HOUSEWRIGHT
08:10:36 AM EDTWeb Chat
Can we please talk on this line?
You08:10:45 AM EDTWeb Chat
I wish I can Call you, However, as we're from chat department, so we' don't have rights to do call I hope you understand my limitation and part over this chat, I can also help you on chat as well, please give me the opportunity to help you on chat.
08:10
It will take only 5 minutes
08:11
As you are valuable customer, so I will leave no any stone unturned for you and will go to maximum extent I can, to help you.
08:12
Please be assured. It' s a Xfinity trusted portal and I'm from Xfinity chat support
BBARBARA HOUSEWRIGHT
08:12:20 AM EDTWeb Chat
You should already have that info right?
You08:12:36 AM EDTWeb Chat
Yes. The data is alreadys etup
08:12
These details help us protect you from fraud and identity theft.
08:12
So I need to verify the details before placing the order
BBARBARA HOUSEWRIGHT
08:14:21 AM EDTWeb Chat
Right and I have been verified
08:15
Ok
You08:15:26 AM EDTWeb Chat
Thanks for understanding
BBARBARA HOUSEWRIGHT
08:16:28 AM EDTWeb Chat
Is it possible to get a cell phone with no or minimal internet?
You08:16:55 AM EDTWeb Chat
Yes. You can lower your internet plan in order to avoid extra charges
BBARBARA HOUSEWRIGHT
08:18:27 AM EDTWeb Chat
Not the regular internet, just the phone
You08:19:38 AM EDTWeb Chat
Yes. You can cancel internet service after placing order for Xfinity mobile
08:19
In order to proceed further to place the order, we would need to enter the details in our system to place the order
BBARBARA HOUSEWRIGHT
08:19:51 AM EDTWeb Chat
Just curious
You08:20:34 AM EDTWeb Chat
Please be assured. I will never share any false information with you
BBARBARA HOUSEWRIGHT
08:21:01 AM EDTWeb Chat
Like what?
You08:21:28 AM EDTWeb Chat
I will place your order now at the chat and it will take only 5 minutes to place the order
08:21
You'll also receive email confirmation of the order
BBARBARA HOUSEWRIGHT
08:23:02 AM EDTWeb Chat
Ok. I still have internet right?
You08:23:09 AM EDTWeb Chat
Yes correct.
08:23
It will be my pleasure to add a FREE mobile line in your account:)
08:23
You are part of our our Xfinity family , I will take care of everything for you , I just want you to stay relax and have a cup of coffee as this issue is on us and I will bring back your smile.
BBARBARA HOUSEWRIGHT
08:23:50 AM EDTWeb Chat
Ok
You08:23:56 AM EDTWeb Chat
Great
08:24
I would request you to please provide me your SSN and DOB so that I can place the order for Xfinity FREE mobile and provide you exact information
BBARBARA HOUSEWRIGHT
08:25:01 AM EDTWeb Chat
Which is $15 instead of the $25. Landline right?
You08:25:11 AM EDTWeb Chat
Yes you're right
BBARBARA HOUSEWRIGHT
08:25:37 AM EDTWeb Chat
Right?
You08:25:42 AM EDTWeb Chat
Yes correct
08:25
(239) 312-4080 is the number using for Xfinity mobile
BBARBARA HOUSEWRIGHT
08:28:27 AM EDTWeb Chat
435806703 4/14/1948
You08:28:52 AM EDTWeb Chat
Thank you so much
08:29
Do you want billing address same as service address?
BBARBARA HOUSEWRIGHT
08:30:17 AM EDTWeb Chat
Yes
You08:30:21 AM EDTWeb Chat
Great
08:30
EST. PAY TODAY will be $19.50 as taxes
08:30
Please provide me your card number, date of expiry and cvv so that I can save the information for mobile data payment
BBARBARA HOUSEWRIGHT
08:31:28 AM EDTWeb Chat
Ok
You08:31:40 AM EDTWeb Chat
Thank you so much
BBARBARA HOUSEWRIGHT
08:34:39 AM EDTWeb Chat
xxxxxxxxxxxxxxxx. 4/27. 006
You08:35:00 AM EDTWeb Chat
Please type the card number as 1 2 3 4 5 6
08:35
Please use space between the digits
08:36
Also please provide me your email address and mobile number too so that I can send you approval and you would need to click on I AGREE to approve the order
You08:39:14 AM EDTWeb Chat
I really appreciate your valuable time and patience on chat
BBARBARA HOUSEWRIGHT
08:40:40 AM EDTWeb Chat
4 2 4 6 3 1 5 3 3 1 7 6 1 1 6 1. Gnm4821@ aol.com. 2259312548
You08:41:24 AM EDTWeb Chat
I've sent approval link at your [email protected], please click on I AGREE button to get your order approved.
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