Notes

REMARKS

chat id-131100
issue- cx wants to know order status//
action-replied on chat//order is late//
comm-info shared//tat shared at the earliest//cx agreed

chat id-131383
issue-cx wants specific delivery //
action-replied on chat//pdd shared//assured cx for early delivery//
comm--info shared//pdd shared//assured cx for early delivery//cx agreed

chat id-131304
issue- order status
action- tat shared at the earliest//pdd shared
comm- assured cx for early delivery

chat id-131270
issue-ud marked/
action-replied on chat//tat shared 24-48 hrs //
comm-order status//ud marked//apology done//assurance given//cx agreed


chat id-11633043
issue- cx wants to replace
action-replied on chat//denial given as order is confirmed
comm--info shared//cx wants to return due to color//denial given//cx agreed


chat id-13292755
issue-pick up status
action-apology done//info shared//tat shared 2-3 days/
comm-apology done//info shared//ask cx to wait 2-3 days//guided cx about refund

131330
issue - refund status
action- within tat //ask to wait
comm- refund within tat

chat id-130556
issue- refund status/
action-replied on chat//macro sent//
comm--info shared//apology done//macro sent//

chat id-131335
issue- pick up status//
action-replied on chat//apology done//reshceduled pick up//rl filled// ic changed
comm--info shared//apology done//reshceduled pick up//rl filled


chat id-130750
issue- cx wants to know order delivery//rtoed
action-replied on chat/
comm- info shared//apology done//ask to place new order//cx agreed

131087
issue- refund after cancel
action- tat shared 6 days//cip
comm- assured cx

chat id-131350
issue- cx wants to cancel
action- replied on chat//ask to deny at delivery
comm-cx asked to cancel the order//already shipped//ask to deny at delivery//cx agreed

chat id-130852
issue- apuc//
action- apology done//assurance given//tat shared 72 hrs
comm- info shared//apology done//tat shared//cx agreed

chat id-130958
issue- pdwp
action- asked cx to confirm with family//cx denied//ask to wait 24-48 hrs
comm- asked cx to confirm with family//cx denied//ask to wait 24-48 hrs//cx agreed

chat id-131125
issue- empty parcel recieved
action- apology done//ask to wait for 7 days
comm- apology done//ask to wait for 7 days//

chat id-11550791
issue- cx wants to know about the differece amount reversal
action- assured cx to not worry team will update you
comm- cx ordered a product//replaced for free size//cx ask for difference amount reversal//ask cx to wait//team will update

chat id-BB3DFD8B9440535
issue- cx wants to return
action- info shared//directed to self serve as different brand recieved
comm- guided cx //sms sent//dtss//agreed//

chat id- 127244
issue- return//
action- complaint taken as size issue
comm- complaint taken for refund//info shared

chat id-11559338
issue- cx want to know if we got bank details
action- told cx about updation of details//ask to wait for 24-48 hrs
comm-cx shared bank details//want to now whether we got it or not//got the details//ask to wait for 24-48 hrs

chat id- 126156
issue- payment deducted order not confirmed
action- tat shared 72 hrs//apology done
comm- tat shared //apology done//

chat id-11569206
issue- cx got different colr product
action- replied on chat//apology done
comm- cx got different color product//only gave feedback//cx unresponsive

chat id- 130256
issue- pick up status//manual pickup marked
action- manual explained//macro sent
comm-cx want to know pick up status//explained about manual//cx denid for manual pick up//tried to assure//cx care given//cx unresponsive

id-13208221
issue- cx wants refund instead of replacement
action-denial given//as complaint for relacement already registered
comm- apolgy done//denial given//cx unresponsive

id-CC89702714B4442
issue- order status
action-guided cx about cancelled order
comm-//apology done//asked to place new order//cx unresponsive

id-127137
issue- parts missing
action- apology done//complaint taken//tat shared 24-48 hrs
comm- cx got incomplete order//apology done///tat shared 24-48 hrs//cx unresponsive

131230
issue- return request
action- complaint taken//tat shared 48 hrs
comm- complaint taken

id-129643
issue- want to change delivery address
action-denied/updated
comm-cx want to change delivery address//denied/updated//cx agreed

121394
issue- cx want to change paymnet mode
action- ask to coordinate with fe
comm- assured cx

id-1105791
issue-want to know quality of the product
action- info shared
comm- cx asked about quality of product//relevant info shared//cx agreed

id- 130774
issue- rpi denied
action - case opened already as cx adamant
comm- ask to wait 24-48 hrs

id- 131020
issue- rpi denied
action - denial given as per internal checks
comm-apology done//denied for return

130010
issue- want to change mobile number
action- request taken
comm- cx want to change mobile number//request taken

121360
issue- pick up status
action- ask to wait till time given
comm- repalcement request//already raised //ask to wait// cx agreed

13312643
issue- cx want invoice
action- ask to wait 48 hrs
com- ask to wait//invoice will be sent on registered number

id- 130128
issue- information on order
action- guided cx as per information available
comm- cx agreed


131432
issue- not shared
action- no info shared on chat
communication- chat drop

ALREADY REGISTERED COMPLAINT

Sir, jaisa ki check kar paa rahi hu ki is order ke regarding apki complaint humare paas register hui hai, jisme apko 24-48 hrs ka wait krne ki request ki gyi hai, aapse vinati karungi ki aap please utna wait kar lijiye, mai ek baar firse apki complaint highlight kar rhi hu, is par kaam ho rha hai, aap bilkul nishchint rahe.

As I have checked your complaint regarding this order was registered with us in which you were requested to wait for 24 hrs , I kindly request you to please wait till the time requested, I am again highlighting the issue, you will soon get updated with this from our end.

Product not shipped
Your product will be shipped soon and you order dispatch date is " 03 May-04 May'' and once order will get dispatch you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before "06 May-08 May'' as promised. I will work with courier team and try to get your product deliver as per your requirement.

Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai 03 May-04 May. Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date " 04 May-06 May'' hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.


Shipped
Sir, As I have checked Your order is already shipped on "26 apr'' and it is in Transit and will reach on or before 05 May-07 May as promised. Also, I will work with courier to get this delivered quickly.

You can also track your order by clicking here . https://m.snapdeal.com/myorders

Sir, Jaisa ki check kr pa rhi hu, aapka order "25 apr " ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order ' : 01 May-03 May'' tak deliver kr diya jaye. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders

Manual
Maafi chahte hai sir, lekin aapse request hai ki aap apna product kisi national courier ke though humare warehouse me bhej dijiye, kyuki aapke address par humara courier boy pick nahi kar paega, jiske liye mai apko ek email bhej rahi hu, jisme humare warehouse ka address hai, aap us address par apna product hume bhej dijiyie please.