Notes

Asking details
I request you to Please share your Order / Suborder Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number share karein jisse main aapki behtar sahayata kar sakun!
I apologize but I am unable to check any recent order from your mentioned details, kindly request you to please share suborder id of the product, So that I can assist you better!
As, I checked you have placed multiple order of the same product , I request you to Please share your Order / Suborder Number, So that I can assist you better!


While checking details
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

hold
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Further assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?


closing issue escalated
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

closing glad
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

closing no response
Unfortunately, We have to close this ticket due to no response from your side. No worries, You are just a text away to restart this conversation and we will be more than happy to assist you!
Maafi chahenge aapki aur se koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai. Aap humse sirf ek message dur hai , aap kabhi bhi hume message kar sakte hai, hume aapki help karmne mai bahot khushi hogi.

As I checked the status for your product was OUT FOR pickup on 11-02-22 , Did you receive any call from pickup boy?
Jese ki mai check kar paa rahi hu aapke product ka satus OUT FOR pickup tha -09-02-22 . Aapko courier boy se koi call aae thi .

For refund 3 modes are available - BANK REFUND , UPI, AMAZON
Please confirm in which mode you want the refund.
Sir, refund ke 3 modes available hai - BANK REFUND, UPI, AMAZON
Aap please confirm kar dijiye aap refund kis mode mai chah re hai .

We would request you to please keep the product intact and original brand packaging ready.
Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

Currently, We are unable to call you due to restrictions. We would request you to share your concern here.I will try my best to provide you the best possible resolution .
Maafi chahungi hum apko call nahi kar sakte hain. Apse request hai ki apna concern share karein. Mere puri koshish rahegi ki mai aapki help karu.

Please do not worry, I have got your request regarding call back , I have arranged a call for you , team will call you back within 60 min , I request you to please wait till then.

Rest assured, You do not need to worry I will personally arrange a call back for you . I request you to please confirm me the number in which you want the call back.

Rest assured you do not need to worry I will personally work with the courier team to get your product delivered as per your requirement.

Sir apna number bata dijiye, mai call arrange karwa deti hu .
Sir, mai aapki call ki request raise kar chuki hu, team ke side se aapko 60 minutes mai call aa jaegi .


Mai aapko inform karana chahungi aapka address non-serviceable hone ke karan pick up karane mai asamarth hain. aapse request hai please Baba Express ECOM Pvt Ltd. Pl 105/2 House 2,
Akash Villa Canal Road. B/h Mulla Dying Mill Near Parle Biscuit Godown
Village Bhanodara, Sachin ,Taluka Chorasi
Surat - 394230
apna product send karein, product receive hote hi aapko 24-48hours ke andar aapko resolution provide kar diya jayega.

I request you to please confirm me you bank detail s
bank account number (last 4 dgit)-0057
IFSC-PUNB0534500

Aapse request rahegi aap please apni account details confirm kar dijiye -
bank account number - 0455 '( last 4 digit )
IFSC code-PUNB063400

I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.

Please do not worry , I am taking the cancellation request , however Your product has already been dispatched. In case, the courier team tries to deliver the product, please refuse the delivery.

As, I checked this is the address provided by you-Anupama kumari, Mahajan Shree Apts. Plot no. 13 Sector-23 Dwarka, Indian Height Schhol, New Delhi, Delhi, 110077, India I request you to please confirm.


I really apologize as we are unable to deliver your item as it has been sent back to the seller, I request you to please place the fresh order, I will make sure that your new order will be delivered to you as early as possible


I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest " EKART"

Below mentioned are courier details:-
Courier Name : EKART
AWB NumberSDLC1007267893
Courier Contact Number : 1800 208 9898, 1800 208 1888, +91 80 6798 2222
Tracking url- https://ekartlogistics.com/shipmenttrack/SDLC1007267893


Sir, Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "EKART" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:EKART
Awb no-SDLC1007267893
Courier sampark number: 1800 208 9898, 1800 208 1888, +91 80 6798 2222
Tracking url- https://ekartlogistics.com/shipmenttrack/SDLC1007267893


Sir, aap hamare leye bahot hi valueable customer hai , isleye sir aap ke leye mai dubara team pe request highlight kar rahi hu , Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

As, I checked the return request for the product has already been raised, and your order will be picked up in the next 48 hours from the EKART_DSQC partner. I apologies that you have faced this issue.We would request you to please keep the product intact and original brand packaging ready.

Please do not worry, once the product will be picked, team will update you regarding the refund in the next 24 hours from pickup


As I checked the pickup has already been rescheduled yesterday, and it usually takes 2-3 days to pick the product , I request you to please wait for the given time , it will be picked up within a maximum of 2-3 days from the "SFX_DSQC" partner.We would request you to please keep the product intact and original brand packaging ready.

Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 28/3/2022 ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 208718510229..
Or apse request hai aap apne bank statement PDf form mai " 28/3/2022" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga.

I really apologize , we are unable to make the changes , after the product is placed, I request you to please place a fresh order for your desired
Maafi chahugi , order place hone ke baad hum chnages nahi kar paeege , aapse request rahegi aap please new order place kar lijiye apne pasand ke

I really apologize , I am unable to change the number in your order, but I can update the alternate number specially for you .
Maafi chahugi , hum aapka number change nahi kar paege, par mai aapke leye alternate number update kar deti hu .

I really apologize, we are unable to change the payment mode after the product is placed, please do not worry, you can coordinate with the courier boy at the time of delivery, if he is feasible for online payment you can pay online

I can understand that the amount is deducted from your account, but due to payment gateway issue of the bank , we did not receive the amount , please do not worry, the amount will be credited back with next 72 hours


Refund not initiated CIP where return request is raised:
Sorry, that you are facing such an issue. Your complaint about the refund is already accepted, it usually takes 24 hours for refund initiation, however in your case refund is not processed yet, I have escalated your concern to a relevant team, our team will update you regarding your complaint Within 24-48 hours and I will personally work on this to resolve at the earliest.

Sir, I request you to kindly select the bank offer option, when you will select option you will get instant 10% discount.

I have taken your replacement complaint regarding this order, and have sent you the mail on - [email protected]
I request you to please share the images of the product received , so that team can work on return request , once images received , team will update you regarding this complaint within 24 hours. I apologies that you have faced this issue.

Due to positive response from your side we are closing this chat . Thank you for contacting us! Have a good day!