Notes

Good Evening
Nice to have you on this chat today.
How may I assist you?

Sure, I'll be glad to assist you in locating the parts and place the order on your behalf. Meanwhile, may I have your full name and phone number please?

Nice to have you on this chat.

Thank you for the information.

Let me check that for you.

Please allow me 1-2 minutes while I check that for you.

May I have the model number, please?

Is there anything else I may assist you with today?

Thank you for your patience.

May I have the email address, please? We will provide your order confirmation and order status updates through email.

I will be glad to place the order for you and deliver this part to your home or business.

Are we good to proceed with the order?

I have checked and see that the original manufacturer no longer has the part available. No substitute or alternate part has been recommended by the manufacturer.

Please accept my apologies for any inconvenience this might cause.

To purchase a new appliance/product, may I please suggest that you visit our local retail store or sears.com.

You have 2 options. You can check with the manufacturer for an equivalent part or visit any local retail store and check for equivalent part.

The reason why I have asked your full name and phone number is so that I do have access to look for purchase records to verify the model number.

Let me quickly submit the order and provide you the order confirmation number.

For your convenience I can have the part delivered directly to your home or business from the warehouse.

Would like to place it on your Sears Card or Sears Gold Master Card? Also do you have shop your way rewards card, so that I can add the points to your reward card?
I understand your concern.
Let me check what best I can do for you about the cost of the part with our loyalty program.

I am really sorry for the inconvenience caused to you, I will be glad to assist you.

May I have your complete shipping and billing address please?

Hold Procudre

May I place you on hold for 2-3 minutes while I research or process your request?

I need to check this part real quick for you, is it okay if I place you on hold for a couple of minutes?

I need to refer to my resource to research this part for you, may I place you on a 2-3 minutes?

Members Name, I apologize this is taking longer than I expected, May I extend this hold for another 3 minutes?

Thank you for holding I appreciate your patience.” Closing: It was a great pleasure chatting with you.

I am glad I was able to help you with ordering your parts. You are all set (members name)Your parts will arrive in 7-10 business days. Thank you for making Sears your store of choice. We appreciate your business. Thank you for doing business with Sears. We appreciate your part order. It was a pleasure chatting with you.

Have I answered all your questions?

XXX, I am sorry about your appliance, lets identify what is the issue and get your appliance fixed.

Your feedback is important to us. A short questionnaire will be sent to your email regarding our interaction today. By providing us your feedback, you are helping us to understand what we do well and what we need to improve.

214807 tire chain part number – 51524MA Salt - W10320829

May I have your full name, phone number and shipping address including the apartment#, city, state, zip code please?

https://sales.liveperson.net/hc/37457093/?cmd=file&file=visitorWantsToChat&site=37457093&SESSIONVAR!Rank=9&SESSIONVAR!oldSession=23A8161C6156884F&SESSIONVAR!skill=sears-general-chat-sales-english&chatnumber=ETLbewAAAUWbH%2FRgABRBRVMvQ0JDL1BLQ1M1UGFkZGluZw

I apologize that our conversation will not pass through and you will be asked to provide your name and email address again.

Agreement/Warranty/ Agreement Dept : You can reach them at 1-800-827-6655 press 1. Their working hours are Monday to Friday 0700-2100, Saturday 0700-1900, Sunday 0730 to 1900 CST.

Part number for arm rest kit – 1687021SM Pedestal Part number - W10154785


You're most welcome. It was my pleasure to assist you today.
Thank you for choosing Sears PartsDirect and please let us know if we can be of any additional assistance.
Have a great night!

I am sure that I have served you and will always be ready to serve you even in the future and glad with Sears service. Do remember us always and I hope you will provide me an excellent for this interaction.

I see that I can reserve the part for you with a mode of payment, would you like to proceed reserving the part with me?

We have two options to help you pick up the part. 1) I can check if the part is available at the store and reserve it for you. 2) I can ship the parts to one of the nearest Parts Repair Centre.. The benefit of these options are, you will not be charged for shipping in either cases. Let's first check if the part is available, else we will have to stick to the 2nd option where in I can have the parts sent to the Repair store. XXXX,

as an added bonus since you have purchased the part(s) today, I have arranged for you to receive a FREE in-home estimate on either: Kitchen remodeling, cabinet refacing, counter tops, vinyl siding, windows, central ac and heating, entry doors, roofing, and flooring! There are no obligations to buy, this is a free in-home estimate done at your convenience.
Which of these interests you most?
That's fine, however just keep Sears in mind may be some day your friends or relatives may need any of these and you can remember my name Lewis told so!
Awesome! What is the best time to contact you, would it be in the morning, afternoon or evening? Sure, our representative from Home Improvement team will be calling you within 48 hours to help you with free estimate on xxxx and set up an appointment.
https://www.searshomeimprovements.com/scheduling/ttl/?lst=2250
Unit number : 7019.

Are you happy with the service Sears have provided on this chat today?


Let me explain. As you know for all online transactions you need to enter the secret 3 digit CVV number to complete the process. We at Sears do not need the 3 digit secure number to complete the transactions. Our chat window is secured using SSL encryption technique were you can see the card numbers will be masked once you enter the card details. As an added advantage additional one digit will be automatically added to the card details you have provided as part of your security. You can see that once you enter the details. You can check this by providing any 16 digit numbers starting from 4, 5, 6 and after entering the number you can see that first 12 will be masked as xxxx-xxxx-xxxx and the last 4 digits will be shown. It is called as SSL encryption.

Since you are placing an order with us today, we can have you take advantage of our Part Protection Plus. For an additional $2 today your can reserve a pre-paid label which will be emailed to you in the event you need to return a part. It’s good for up to 365 days after the date of purchase and if a replacement part is needed you will not have to pay for the shipping to have the new part sent to you. Would you be interested in taking advantage of this today?