Notes

whatsapp chat id :
Issue :
Action :
Communication :

OPENING
ENGLISH : Hi, Greetings for the day! I am Shivani. How can I help you today ?
HINDI : Namaskar! Main Shivani aapki Snapdeal se sambandhit kya sahayata kar sakti hun?
: Kya main jaan sakti hu ki aap kya jankari lena chahte hain?

CLOSING
ENGLISH : I am glad, I was able to provide you the resolution . Thank you for chatting with us. Stay safe and have a good day!
HINDI : Aage kisi bhi jaankari ke liye humse sampark kare aapki poori sahayta ki jayegi. Dhanyawad apna keemti samay dene ke liye.Aapka din shubh rahe.

ASKING DETAILS
ENGLISH : Please share your Order/Suborder/Registered Contact Number/Email id, So that I can assist you!
HINDI : Aapse request hai ki aap apna order number/sub order number/registered contact number/email id share karein jisse main aapki behtar sahayata kar sakun.

WHILE CHECKING DETAILS
ENGLISH : Thank you for sharing detail with us! Please allow me sometime to check information for you.
HINDI : Details share karne ke liye dhanyawad. Kripya mujhe thoda samay de jisse ki main details check kar sakun.

APOLOGY
ENGLISH : Please accept our sincere apology for the inconvenience caused.
HINDI : Maafi chaungi aapko pareshani hui.

ASSURANCE
ENGLISH : Don't worry, I have already escalated your concern and will ensure this will not happen again.
Don’t worry I will surely help you with this.
HINDI : Aap nishchint rahein, maine aapka concern escalate kar diya hai, hum yakeen dilate hai ki is tarah ki pareshani dubara nahin hogi.
: Aap nishchint rahein, apki poori sahayata ki jayegi.

FURTHER ASSISTANCE
ENGLISH : Is there anything else I may assist you with?
HINDI : Or koi sahayta snapdeal se sambandhit kar sakti hun?

CLOSING NO RESPONSE
ENGLISH : We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
HINDI : Maafi chahenge aapki aur se koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai.Aapka din shubh rahe.

OUT FOR DELIVERY
ENGLISH : Sir/Ma'am, I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team.Also, I will work with courier to ensure on time delivery. Please be rest assured.
: Also, I am your case Manager now who will take care of the delivery of your product. Please be rest assured.
HINDI : Jaisa ki main check kar paa rahi hu apka order out for delivey hai aur apko jald hi hamare courier team ki taraf se call kiya jayega. Aap nishchint rahiye, hum aapke order ki delivery samay par apke paas kara denge.

CONCERN NOT SHARED
ENGLISH : Kindly elaborate your concern so I can assist you better.
: May I know your concern?
HINDI : Kripaya apna concern share/explain karein.

WRONG PRODUCT
ENGLISH : Sir I am sending you the link you can raise your complaint there and i would request you to please share the images of the product you have received, after that within 24 to 48 hours our team will revert you back.