Notes

***(ALPHA - Cold / Stale Food or Bad taste/Spicy/Bland food/Uncooked)***
Dear Customer,

Greetings from Swiggy.

This is with reference to the concern raised by you on Order# .

Having gone through your email, we see that you reported having received poor quality food on this order. Since the restaurant is solely responsible for the preparation of the food, we will be unable to compensate you for this issue.

Having said that, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

Thank you for taking the time to write to us regarding this issue.


​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards
Nikita
Swiggy Support Team
----------------------------------------------------------
**(02 RESPONSE)**
Hi

Greetings from Swiggy.

We would like to inform you that, after carefully reviewing your issue, we were unable to validate your claim. Therefore, based on our policies, we will not be able to provide you with any compensation in this instance.

Thank you for contacting Swiggy.

Warm Regards,
Swiggy Support Team
******************************************************************************************
***(ALPHA- Missing Item/ Incorrect quantity)***
Hi

Greetings from Swiggy.

This is with reference to the concern raised by you on Order #.

Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same.

Alternatively, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

Thank you for taking the time to write to us regarding this issue.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
*********************************************************************************************
***(REFUND)***
Hi

Thank you for writing to us about the order #

Please accept our sincere apologies for this experience. Based on your response and the details shared, we’ve raised a dispute with the restaurant and are processing a refund of Rs.179/- which will reflect in your source account within 2 hours.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
************************************************************************************
***(BETA-Compensation already provided)***
Hi

Thank you for writing to us about the order #

Please accept our sincere apologies for this experience. We see that the Refund of Rs. 265 has already been provided for the same.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
**********************************************************************
**(HIGH ABUSIVE)**
Hi

Thank you for writing to us.

We can understand that the issue you faced has caused you some distress, but please don't worry, we have already forwarded your feedback to the concerned department so that we can avoid the recurrence of issues like these in the future.

Warm Regards,
Nikita
Swiggy Support Team.
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**(HIGH ABUSIVE 02 )**
Hi

Greeting from Swiggy.

Thank you for writing back to us.

We can understand that you are upset about the issue, and as we mentioned before, we have already shared your feedback with the concerned team. They will look into the matter and will attempt to ensure that this doesn’t recur in future.

We understand you're unhappy about the experience & will ensure this is worked upon to render a better service.

We will diligently work on improvement.

Please note that we are closing the loop.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
****************************************************************************************************************
(**ORDER ID**)
Hi Rohit,

Greetings from Swiggy!

We are sorry to inform you that we are not able to find your order id. Hence, we request you to share relevant details like order number/registered email id/registered mobile number so that we can check and resolve the problem for you.

Looking forward to your response.

​​Please feel free to contact us, if you require further assistance at www.swiggy.com/support

Warm Regards,
Nikita
Swiggy Support Team
***********************************************************************************************************************************
**(SCREENSHOT)**
Hi Tanmoy,

Greetings from Swiggy!

We are extremely sorry for the inconvenience caused.

Request you to let us know the exact error you are getting by sharing the screenshot so that we could assist you accordingly.
`
Please feel free to contact us, if you require further assistance at www.swiggy.com/support

Warm Regards,
Nikita
Swiggy Support Team
********************************************************************************************************************************
(**COUPON**)
Dear Prem,

Thank you for writing to us about the order#124118215706.

Please accept our sincere apologies for this experience. Based on your response and details shared, we’ve raised a dispute with the restaurant and are processing a coupon FOODLOVE-PBILDJ worth Rs.120/-.

Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD orders
4. Valid once per user
5. The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’
6.The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
*/*************************************************************************************************
(**IGCC TIME MISATCH**) 01
Dear Customer,

Greetings from Swiggy.

We have checked the image provided and our system flagged this image as invalid since it did not pass the necessary checks. In this situation, we cannot open a dispute on this order with the delivery partner or restaurant.

If you have uploaded this image in error, please provide the correct image so the required action can be taken.

We look forward to your response.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support

Regards,
Nikita
Swiggy Support Team
---------------------------------------------------------------------------
(**IGCC TIME MISATCH**) 02
Dear Customer,

Greetings from Swiggy.

We would like to inform you that, after carefully reviewing your issue, we were unable to validate your claim. Therefore, based on our policies, we will not be able to provide you with any compensation at the moment.

Thank you for contacting Swiggy.

Warm Regards,
Nikita
Swiggy Support Team
******************************************************************************************
**(24 Hours FOR response)**
Hi

Greetings from Swiggy!

Since we haven’t heard from you in over 24 hours, we will have to close this ticket.

However, if you do wish for further assistance please feel free to reach out to us again.

Warm Regards,
Nikita
Swiggy Support Team
***************************************************************************
Hi ,

Greetings from Swiggy!

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
*************************************************
**(FORWARD TICKET)**
Hi Team,

Greetings for the day!

Please look into the matter.

VOC :-

Regards,
Nikita
Swiggy Support Team
************************************************************************************************************************************************
DELTA FIT
Ticket ID :-
Issue :-
VOC :-
Resolution :- cx doesn’t reply back within 24 hours hence ticket close
---------------------------------------------------
DELTA FIT
Ticket ID :-
Issue :-
VOC :-
Resolution :- ticket forward to stores hence closed
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124123022870
DELTA FIT
Ticket ID :-
Issue :-
VOC :-
Resolution :- Asked cx for an order ID
---------------------------------------------------